Human Services Program Specialist

Under the general direction of the CTS Program Director, the Human Services Program Specialist serves as a lead project manager and curriculum development specialist for large-scale human services training contracts supporting statewide and national initiatives. The incumbent is responsible for planning, developing, implementing, and evaluating comprehensive training programs that deliver approximately 1,200–2,000 training days annually and support approximately 40,000 participant enrollments each year.

The Human Services Program Specialist develops and maintains strategic partnerships with county, state, and national human services leaders, contracting agencies, community-based organizations, and subject matter experts to identify emerging workforce and service delivery needs, enhance client outcomes, and support program growth and sustainability. Serving as a primary program representative, the incumbent cultivates collaborative relationships, leads new business and program development efforts, ensures high levels of client satisfaction, and supports contract retention and expansion.

The position provides oversight for curriculum development, ensuring alignment with adult learning principles, evidence-informed practices, and organizational objectives. The incumbent recruits, trains, supports, and evaluates trainers, and curriculum developers; monitors training quality through observations, participant feedback, and program evaluations; and leads cross-functional teams in the development and continuous improvement of learning content across multiple human services program areas, including Aging and Adult Services, In-Home Supportive Services, Behavioral Health, Eligibility, and Employment Services (CalWORKs, CalFresh, and Medi-Cal).

The Human Services Program Specialist collaborates with client organizations and stakeholders to strengthen the transfer of learning to the workplace, promote continuous quality improvement, and ensure training programs effectively address organizational and workforce development goals. Through strategic leadership, stakeholder engagement, and training excellence, the incumbent advances program effectiveness, client success, and organizational impact.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor’s degree in social work, psychology and/or equivalent experience/training
• Expertise in at least one Human Services subject area, such as eligibility and employment services, adult services, behavioral health, or other human services program.
• Experience writing and developing curriculum in the field of Human Services, including applying principles of adult learning and continuing education. Experience using MS Office Suite for Windows (Word, Excel, PowerPoint and Outlook), databases and business tracking systems. Excellent written communication skills, including editing and proofreading skills. Skills to synthesize information and convey it to trainers for the development of course curriculum.
• Experience with project management, including working independently, establishing priorities, developing and implementing a course of action, monitoring the plan, reviewing and evaluating results.
• Experience with contract/client management and assessing client needs to appropriately develop new programs/services.
• Knowledge to analyze program evaluation results and develop recommendations for senior management. Analytical skills to define a problem, identify issues, analyze data and alternative solutions, weigh consequences of solutions and make recommendations and decisions.
• Interpersonal skills to develop and maintain relationships with diverse and culturally sensitive client bases, including public relations skills to maintain the highest level of customer service and communicate professionally, orally, in writing and before groups.

Preferred Qualifications

• Experience writing and developing curriculum in Eligibility and Employment Services.
• Experience with CalSAWS.
• Experience in collaboration with Behavioral or Public Health.
• Experience in developing and facilitating meaningful learning content to a diverse and experienced audience.
• Experience identifying, recruiting, hiring, and negotiating compensation for trainers and speakers.
• Experience in developing and analyzing lesson plans, course handout materials and training to determine if goals and objectives are met.

Key Responsibilities

• 40% - Project Management and Program Development
• 25% - Client Relationship Management
• 20% - Curriculum Development
• 15% - Trainer Development and Evaluation

Department Overview

UC Davis Continuing and Professional Education (CPE) is the lifelong learning arm of the university. The division maintains the most diverse portfolio on the campus, with programs spanning pre-college, professional continuing education, workforce development, international academic and cultural exchange, and training services for corporate and agency partners. As a global leader in continuing education, CPE serves learners regionally, nationally and globally, and posts more than 55K enrollments annually making it the third largest UC Extension by enrollment. Beyond its community-facing role, CPE serves as the internal hub for online education in support of other academic units on the campus. CPE employs approximately 180 employees and draws on the expertise of approximately 1,700 instructors.

POSITION INFORMATION

• Salary or Pay Range: $77,100.00 - $139,900.00/year
• Salary Frequency: Annual
• Salary Grade: 22
• UC Job Title: PUBL EDUC SPEC 4
• UC Job Code: 004169
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Manager will advise
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours