Electronic Repair Technician/ Sales Associate

Are you looking for a career path with a rapidly growing company in the I.T. field? Since 2009, UBREAKIFIX has grown to over 800 stores across the U.S., Canada and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Do you have software experience but want to learn more about hardware repair? Come join one of the largest and most reputable electronics repair companies in the US!

Job Description - Technician / Sales Consultant

Combines technical expertise with exceptional customer service to serve customers by diagnosing, troubleshooting, and repairing devices like computers and cell phones, while actively promoting sales opportunities and ensuring customer satisfaction. Additionally, provides expert advice and recommendations to customers regarding device upgrades, accessories, and other relevant products. Soldering and console repair experience is a plus, but not required.

Technician Tasks and Responsibilities:

• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Asurion quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Offer products and services to customers
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system notes and updates to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store by keeping your immediate work space and all shared work areas of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel, and they may change at any time.

Basic Qualifications - Technician / Sales Consultant

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office and ability to use Google Drive
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED

Preferred Qualifications – Technician / Sales Consultant

• Experience repairing electronics, smartphones, PC/MACs, and game consoles - many of our new technicians have experience tinkering with personal and friend's devices
• Technical degree or certification in Electronics or Consumer Electronics, example: CompTIA, or other I.T. certificate
• Previous experience working at retail electronics store or other I.T. business is valued but not required

Wage: Starting at $18.50 Hourly Commission (Commission bonus on productivity stats closed sales), even without prior related experience. Relevant experience in other fields may warrant a higher initial wage.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Supplemental Pay:

• Commission pay

Application Question(s):

• What is your desired starting wage (not including commission)

Experience:

• Customer Service: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

Work Location: In person

Salary : $19