What are the responsibilities and job description for the Outpatient Operations Manager position at UBMD Psychiatry?
Job Overview
The Outpatient Operations Manager is responsible for the day-to-day management and strategic operations of UBMD Psychiatry’s outpatient clinical practice. This position combines office management responsibilities with strategic oversight of clinical fee-for-service operations, with a focus on improving access, provider productivity, financial performance, workflows, and patient experience.
The ideal candidate will have strong healthcare operations experience, hands-on Epic experience, and the ability to use analytics and performance data to identify opportunities and drive efficiencies.
Duties
- Oversee daily outpatient operations, including scheduling, patient access, staffing, patient flow, office coverage, and administrative workflows.
- Manage and develop office staff, including hiring, onboarding, scheduling, performance management, and staff accountability.
- Serve as a key operational resource for Epic, including workflow optimization, troubleshooting, and training.
- Monitor and analyze operational, clinical, and financial analytics to identify trends, improve productivity, reduce inefficiencies, and support data-driven decision-making.
- Develop and implement strategies to improve clinical performance, including provider productivity and revenue-cycle processes.
- Partner with providers and leadership to establish and monitor operational goals, performance metrics, and improvement initiatives.
- Monitor patient access, scheduling patterns, wait times, and patient experience and implement improvements as needed.
- Enhance patient satisfaction through the evaluation and optimization of care delivery processes and patient-centered practices.
- Collaborate with billing and clinical leadership to resolve operational and revenue-cycle issues.
- Maintain policies and procedures, and training materials to support consistent operations.
- Ensure compliance with organizational policies, HIPAA, and applicable regulatory requirements.
- Provide regular reporting and recommendations to leadership regarding operational performance, opportunities, and areas requiring attention.
- Oversee HIM process and patient release information.
Required Qualifications
- Bachelor’s degree.
- 3–5 years of healthcare operations or medical practice management experience.
- Demonstrated hands-on Epic experience.
- Experience managing and developing healthcare staff.
- Understanding of physician practice operations, scheduling, patient access, productivity, and revenue-cycle processes.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to translate operational data into actionable improvements.
- Demonstrated understanding of psychiatric billing and coding requirements.
Pay: $90,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $90,000 - $115,000