What are the responsibilities and job description for the Triage Nurse position at UBMD Physicians Group Career Center?
Triage Nurse (RN)
Full-Time | Onsite
Department: UBMD Obstetrics & Gynecology
Pay: Starting at $35
Locations: Downtown Buffalo & Williamsville
Position Summary
UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.
Key Responsibilities
Clinical Triage & Patient Communication
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Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
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Serve as a clinical liaison between patients and providers to ensure continuity of care
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Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps
Care Coordination & Medication Management
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Facilitate medication refills and prior authorizations per provider direction
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Assist with referrals and coordination of multidisciplinary care
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Complete insurance prior authorization requests as required
Documentation, Quality & Safety
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Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
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Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes
Additional Clinical Support
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Assist providers with procedures as needed
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Perform venipuncture, blood collection, and specimen preparation for laboratory testing
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Support clinical operations by performing LPN or medical assistant duties when necessary
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Participate in additional clinical or administrative tasks as assigned
Qualifications
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Graduate of an accredited Registered Nurse (RN) program
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Current New York State RN license
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Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting
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1–3 years of triage experience in a fast-paced clinical environment
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Strong proficiency with computer and phone systems; ability to manage high call volumes
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Excellent verbal and written communication skills
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Strong organizational skills with the ability to multitask and prioritize effectively
Job Type: Full-time
Work Location: In person
UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer.
Salary : $35