What are the responsibilities and job description for the Call center representative position at UBMD Physicians Group Career Center?
Call Center Representative - UBMD Ophthalmology
Full-Time | Onsite | Non-Exempt
Practice: UBMD Ophthalmology / Ross Eye Institute
Pay Range: $17.00–$20.00 per hour
Work Location: In person
Position Summary
UBMD Ophthalmology / Ross Eye Institute is seeking a professional and patient-focused Call Center Representative to support appointment scheduling and patient communication in a busy specialty practice. This role manages high-volume calls, gathers accurate patient information, and ensures efficient scheduling while delivering a positive patient experience.
Key Responsibilities
Patient Communication & Scheduling
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Greet and assist patients and visitors in person, by phone, and electronically
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Handle high-volume inbound calls, schedule appointments, and respond to general inquiries
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Schedule visits using established provider templates to support efficient patient flow
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Communicate add-ons, cancellations, delays, and no-shows to the team lead
Registration & Administrative Support
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Create, update, and verify patient records using practice management and EMR systems (including Nextech)
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Accurately enter and verify detailed patient information
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Explain fees, insurance requirements, and patient financial responsibility
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Maintain confidentiality and safeguard patient information
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Manage faxing, scanning, filing, and phone messages
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Maintain supply inventories and provide coverage for reception desks as needed
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Perform additional administrative duties as assigned
Qualifications
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High school diploma or GED required
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Minimum of 1 year of experience in a medical receptionist, call center, or customer service role
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Prior medical call center experience preferred
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Experience with electronic scheduling systems and EMR preferred
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Proficiency with multi-line phone systems and computer applications
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Strong organizational skills and attention to detail
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Excellent communication and customer service skills
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Ability to work independently and follow direction
Benefits
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401(k) retirement plan
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Medical, dental, and vision insurance
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Paid time off
UBMD Ophthalmology / Ross Eye Institute is an Equal Employment Opportunity (EEO) employer.
Salary : $17 - $20