Specialist, Customer Success Support - REMOTE

Are you the next Ubique Employee? Come be a part of our dynamic team!

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.

Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities.

Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!

Job Summary:

The Customer Success Specialist will be a part of the team that manages all company orders, cancellations and modifications. This role is critical to ensure all customer/dealer communications and issues are addressed at the highest level of quality and responsiveness.

Essential Functions:

• Interacts with both internal and external customers to provide order status, modification confirmations and cancellation confirmations
• Work customer success queue – includes inputting up to 30 orders per day and resolving up to 30 cases per day
• Work pendings weekly to ensure we are reaching resolution
• Ensure appropriate actions are taken to resolve customer’s problems and concerns
• Keep an accurate and detailed account of customer inquires and resolutions within each SO and/or case
  
  

Qualifications:

• Excellent communication skills including active listening
• Service-oriented
• Proficient computer skills with ability to utilize up to three screens at one time
• Demonstrated ability to handle and resolve complex customer situations in an effective manner
• Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment
• Highly developed sense of integrity and commitment to customer satisfaction
• Capable of problem solving and implementing improvements
  
  

Physical Requirements:

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time
  
  

Benefits:

• Position is fully remote
  
  

We offer a competitive benefit package that includes:

• Major medical, dental and vision coverage available with no waiting period
• Free Employee Assistance Program
• 401K with match
• Employee discount-Receive Ubique Group products at company cost
• On demand pay option available
  
  

Ubique offers  9 paid holidays plus 1 floating holiday per year and up to  13  Accrued PTO days per year

D/V/F/M EOE