What are the responsibilities and job description for the Account Manager I position at uberfreight?
About the Role
The Account Manager I is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company-defined operational metrics.
What the Candidate Will Do
- Secure Capacity for Load
- Contact carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
- Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
- Upload vendor profile sheet, assign vendor code, contact vendor to determine shipping dates, hours or operations, etc.
- Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Issue ComChecks within established guidelines
- Maintain current customer rates in the Transportation Management System
- Maintain up-to-date Fuel Surcharge by Customer
- Manage accounts receivables within specified guidelines
Basic Qualifications
- High school diploma or GED equivalent
- 0-1 years of related experience, Entry level professional
Preferred Qualifications
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Bachelor’s degree in related field
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Transportation/Logistics experience and 1 year of management experience
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Knowledge of Microsoft Tools and Transportation Management Systems
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.