What are the responsibilities and job description for the Strategic Operations Manager, Retail position at Uber?
About The Role
Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.
As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber's grocery and retail business.
What You'll Do
Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.
As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber's grocery and retail business.
What You'll Do
- Marketplace Strategy & Optimization: Define, monitor, and optimize the strategic operating points for the US&C Grocery & Retail marketplace. Proactively identify improvements to products and operational configurations to drive seamless fulfillment and magical user experiences
- Cross-Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. You will advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the G&R marketplace
- Data-Driven Decision Making: Analyze complex datasets to identify trends, diagnose root causes of marketplace friction, and develop actionable insights
- End-to-End Project Management: Scope, launch, and scale high-priority projects. You will take ownership of the full lifecycle-from initial ideation and financial modeling to execution and post-launch measurement
- Process Excellence: Develop and scale playbooks that improve operational rigor. You will translate complex challenges into structured frameworks that can be applied across the North American market to ensure consistency and reliability
- 2 years of professional experience in strategy, operations, analytics, consulting, or a related high-growth environment
- Bachelor's Degree
- Experience with data analysis and automation; proficiency in SQL or Python is a strong plus
- Experience using AI-assisted development or productivity tools (e.g., Cursor, Claude) to accelerate workflows
- Prior experience in logistics, e-commerce, or retail operations
- Familiarity with financial modeling or budgeting and an understanding of how operational levers impact the P&L
- Strong problem-solving skills with a proven ability to use data to inform strategy and operational decisions
- Demonstrated experience managing cross-functional workstreams and delivering measurable impact in a fast-paced, ambiguous environment
- Excellent written and verbal communication skills; ability to explain complex technical or operational concepts to diverse stakeholders
- Ability to think strategically about the "big picture" while maintaining an intense focus on executional excellence
Salary : $95,500 - $118,000