What are the responsibilities and job description for the Sr Customer Success Manager position at Uber?
About The Role
The Uber Direct team is seeking a sharp, highly motivated individual to join our Global Delivery Partnerships team, focused on managing and expanding relationships with major global restaurant partners, including brands such as McDonald's, Domino's, Yum! Brands, RBI, and others. As a Customer Success Manager, you will have a client-facing role, driving partnership growth and operational excellence across key accounts. You will collaborate cross-functionally with Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver meaningful value for both Uber and its partners.
Who are we looking for? Someone who has shown success in building best-in-class partnerships with complex brands and developing deep executive-level relationships. Our ideal candidate is passionate about logistics and Uber and thrives in a fast-paced, cross-functional environment. Uber Direct is a technical API-based product, so the ideal candidate is someone who'd be looking to grow their technical skills.
What You Will Do
The Uber Direct team is seeking a sharp, highly motivated individual to join our Global Delivery Partnerships team, focused on managing and expanding relationships with major global restaurant partners, including brands such as McDonald's, Domino's, Yum! Brands, RBI, and others. As a Customer Success Manager, you will have a client-facing role, driving partnership growth and operational excellence across key accounts. You will collaborate cross-functionally with Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver meaningful value for both Uber and its partners.
Who are we looking for? Someone who has shown success in building best-in-class partnerships with complex brands and developing deep executive-level relationships. Our ideal candidate is passionate about logistics and Uber and thrives in a fast-paced, cross-functional environment. Uber Direct is a technical API-based product, so the ideal candidate is someone who'd be looking to grow their technical skills.
What You Will Do
- Onboard new brands using Uber Direct. Understand recommendations for API or aggregator launches.
- Focus on operational success, using internal data and our reliability team to identify insights and actions to improve delivery timeliness and completion rates.
- Build relationships with C-level executives and key decision makers within partner organizations.
- Develop and complete the partnership strategy to achieve quarterly growth goals.
- Bring your analytical A-game. Develop business models and analyses to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
- Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to contribute to existing partnerships.
- Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams, such as Product, Marketing, Operations, Legal, Finance, etc.
- Expand product adoption. Clearly communicate the value of our newest products with a lens of creativity to differentiate our offerings.
- Drive initiatives. You will lead and support key initiatives across our team to drive growth for our restaurant partners at scale. This involves wearing many hats and jumping in to help your teammates when the needs arise.
- Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations.
- Minimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands.
- Proven success engaging with large, complex enterprise organizations and global brands.
- Combines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders
- Strong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives
- Track record of designing and executing strategic sales plans that deliver measurable results
- Bachelor's degree or equivalent experience
Salary : $136,000 - $168,000