Senior Strategy and Operations Manager

About The Role

We're looking for a sharp, highly organized, and entrepreneurial Senior Strategy & Operations Manager to join the US & Canada (US&C) Supply Operations team. In this pivotal role, you'll be a part of Uber AI Solutions - a new initiative at Uber focused on redefining work in the AI Era.

You'll be responsible for designing and executing scalable strategies to attract, onboard, and engage skilled gig workers, powered by smart technology, automation, and rigorous operational frameworks. This is a rare opportunity to be a founding member of a new business unit at Uber, build from 0-> 1, and make a tangible impact on how AI systems are powered. Help us shape the future of work for highly skilled earners in a fast-evolving tech landscape.

What You'll Do

• Build & Scale: Develop foundational processes, tools, and playbooks to drive supply generation and engagement across multiple U.S. markets
• Outreach & Activation: Lead local and regional knowledge worker outreach campaigns, events, and onboarding efforts-ensuring a seamless, high quality yet high-touch experience
• Optimize & Experiment: Use data and structured thinking to improve operations, run experiments, and optimize outreach and engagement strategies
• Stakeholder Management: Collaborate with cross-functional teams (Product, Ops, Marketing, etc.) and external partners to drive results
• Support & Solve: Serve as a trusted resource for gig workers; resolving issues, building FAQs, and improving support touchpoints
• Document & Deliver: Maintain organized outreach documentation and build frameworks for scaling people-centric processes.
  
  

Basic Qualifications

• 6 years of experience in operations, strategy, consulting, analytics, or related fields
• Experience in partnerships, sourcing, campus recruitment, live workforce marketplace operations and or within a related field
• Bachelor's degree
  
  

Preferred Qualifications

• A motivated self-starter that can work independently in a fast-paced and ambiguous environment
• Strong proficiency in SQL, Excel/Google Sheets, and Google Forms for data analysis and automation
• Highly analytical and structured-able to connect dots between data, operations, and business impact
• Excellent communication skills and the ability to be the face of Uber"
• Strong project management and organizational skills with exceptional attention to detail
• High standards and a bias for action, you don't wait for answers; you find them and push things forward
• Grit, perseverance, and a proactive mindset; you stay composed under pressure and get things done
• Familiarity with CRM or sales tools (e.g., Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo)
• Familiarity or interest in AI, LLMs, SaaS, or ML models and how they intersect with real-world gig work
• Prior experience in community building, leading and organizing events in US Universities, clubs, associations or other relevant work experience for prospecting and building an engaged pipeline and network
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.