Senior Product Operations Manager, Uber Courier

About The Role

The fundamental goal of Product Operations is to ensure we build the right products to move our business forward globally. Product Operations partners closely with Product, Engineering, and cross-functional stakeholders to surface insights, prioritize opportunities, test solutions, and drive successful product launches and iterations at scale.

What The Candidate Will Do

Strategy

• Surface, synthesize, and advocate for key business and operational insights to influence product strategy and roadmap decisions
• Advise product teams on global feasibility, scalability, and operational readiness throughout the product lifecycle
• Lead and influence a community of senior, cross-functional stakeholders to drive meaningful and measurable business impact
  
  

Collaboration

• Align cross-functional partners on shared objectives, priorities, and success metrics for the product
• Partner closely with Legal, Tax, Policy, Support, and other functions to ensure products are launch-ready and aligned with business goals
• Maintain clear, proactive, and consistent communication with stakeholders across the organization
  
  

Operations

• Define and evolve operating structures, workflows, and processes to support product strategy as an individual contributor on a high-impact Product Operations team
• Own end-to-end product testing, launch, and rollout plans, and project-manage execution across regions
• Define and track core business and operational metrics, and actively manage product performance post-launch
• Identify key issues, risks, and regional impacts following launch, and partner with teams to drive resolution and iteration
  
  

Basic Qualifications:

• Demonstrated ability to use AI to optimize workflows
• Excellent written and verbal communication skills, with the ability to influence internal and external stakeholders
• Strong analytical background with hands-on SQL proficiency
• Proven cross-functional collaboration and project management experience
• Demonstrated ability to use data to inform strategy and support critical decision-making
  
  

Preferred Qualifications:

• Experience working on global products or in an international, cross-regional environment
• Strong strategic orientation, with the ability to align and mobilize partners across functions
• Ability to foster collaboration, drive alignment, and facilitate effective teamwork
• Quantitative or advanced analytical experience is a plus
  
  

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.