What are the responsibilities and job description for the Senior Manager, Strategic Merchant Operations position at Uber?
About The Role
Uber Delivery is revolutionizing instant delivery and making dining or shopping effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working with US & Canada Delivery means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.
As the leader of the Strategic Merchant Operations team, you will have the unique opportunity to develop and scale our delivery platform across the US & Canada. Building a phenomenal experience for our largest merchants, and enabling them to increase their revenue on our platform through seamless operations and strategic and technical account management, is a critical component for growing the Uber Eats business. You will balance your time between providing bespoke support for our largest brands - McDonalds, Domino's, Starbucks, Chick-Fil-A, Chipotle, etc - and scaled support across all the dimensions of the Uber Eats marketplace for other strategic merchants.
If you have that mix of operational prowess to get excellent work done, sound stakeholder leadership skills that empower you to interact with high level partners both internally and externally (e.g. with merchant corporate teams and major franchisors), the collaboration skills needed to bring out the best from our service, and the innovation and creative thinking that's required to develop creative solutions at scale, we want to be in touch.
This is the ideal role for someone who has experience building out complex processes, who's passionate about tinkering and iterating to obtain operational excellence and 'Uber' quality throughout the customer's experience. This role is all about building the best experience for strategic merchants on the Uber Eats platform: the ideal candidate will relentlessly think about how to grow our strategic merchants, drive their (and Uber's) costs down, promote new products and increase their satisfaction using the Uber Eats platform.
What You'll Do
Uber Delivery is revolutionizing instant delivery and making dining or shopping effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working with US & Canada Delivery means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.
As the leader of the Strategic Merchant Operations team, you will have the unique opportunity to develop and scale our delivery platform across the US & Canada. Building a phenomenal experience for our largest merchants, and enabling them to increase their revenue on our platform through seamless operations and strategic and technical account management, is a critical component for growing the Uber Eats business. You will balance your time between providing bespoke support for our largest brands - McDonalds, Domino's, Starbucks, Chick-Fil-A, Chipotle, etc - and scaled support across all the dimensions of the Uber Eats marketplace for other strategic merchants.
If you have that mix of operational prowess to get excellent work done, sound stakeholder leadership skills that empower you to interact with high level partners both internally and externally (e.g. with merchant corporate teams and major franchisors), the collaboration skills needed to bring out the best from our service, and the innovation and creative thinking that's required to develop creative solutions at scale, we want to be in touch.
This is the ideal role for someone who has experience building out complex processes, who's passionate about tinkering and iterating to obtain operational excellence and 'Uber' quality throughout the customer's experience. This role is all about building the best experience for strategic merchants on the Uber Eats platform: the ideal candidate will relentlessly think about how to grow our strategic merchants, drive their (and Uber's) costs down, promote new products and increase their satisfaction using the Uber Eats platform.
What You'll Do
- Work closely with the other leaders on the Strategic Merchant Operations team to execute on the team's mission and vision.
- Identify, outline, plan and work with the team to execute opportunities that allow strategic merchants to grow their business, reduce their costs, lean into newly developed Uber Products and/or improve their satisfaction with the Uber Eats platform.
- Work cross-functionally: Collaborate with the local teams in-market, Product teams, and other cross-functional partners to bring product and process needs to fruition in the region. Externally, collaborate with corporate merchant teams and major franchisors across the US.
- Initiate creative solutions to get results at scale for the region, and globally for large and small merchants alike.
- Work with US & Canada Restaurant Ops and other key individuals to help scale our business through developing and sharing innovative ways of working.
- 6 years of experience in strategy, operations, consulting, analytics, tech, finance, or related field.
- 2 years in a people management position.
- You have at least 6 years of experience in operations, strategy, technology, business development or a similar area at managerial level.
- Your decision-making and business judgment integrates data - you understand what drives value for each group in our marketplace, especially Restaurants, and can make sensible business decisions to reflect this
- You have experience delivering on multifaceted, sophisticated projects with many partners, internal and external
- You are customer obsessed, you relentlessly think about building the best service across the Uber platform in its entirety, and you are comfortable having (sometimes tough!) conversations / negotiations with external leadership of our biggest customers (merchants)
- You have a collaborative attitude - the mission of Central teams is to enable Territory teams (and Country teams for Global brands) building our business. Stellar relationship building skills and the ability to make smart partnerships happen is key.
- You have experience leading a team, with willingness to invest in mentoring and developing team members across the strategic merchant operations team.
- You show ability to adapt with modesty and resilience to a constantly evolving environment where everything moves fast.
Salary : $183,000 - $225,500