What are the responsibilities and job description for the Senior Manager, Claims - Claims Management and Partner Oversight position at Uber?
About The Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a Claims Senior Manager, you and your team will provide strategic guidance to external insurance partners, align on best-in-class claims management processes, and leverage data-driven insights to drive impactful results. If you thrive in a fast-paced environment, enjoy solving complex claims issues, and want to influence industry-leading claims operations, this role offers the perfect opportunity to make a meaningful impact.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What You'll Do
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a Claims Senior Manager, you and your team will provide strategic guidance to external insurance partners, align on best-in-class claims management processes, and leverage data-driven insights to drive impactful results. If you thrive in a fast-paced environment, enjoy solving complex claims issues, and want to influence industry-leading claims operations, this role offers the perfect opportunity to make a meaningful impact.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What You'll Do
- Consulting and Advisory: You and your team will provide expert consultation to external insurance partners on the best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims.
- Process Implementation: You and your team will develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs.
- Strategic Planning: You will work closely with Uber's Chief Claims Officer and lead your team to design and execute strategic plans to enhance claims operations. You will utilize data-driven insights and claims management behavioral expertise to create industry leading approaches to design best in class TNC/DNC best claim practices in partnership with our business partners and stakeholders.
- Complex Issue Resolution: Lead and develop your team to advise on the resolution of complex coverage issues and litigation management, helping external and internal business partners navigate and mitigate risks.
- Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes while providing guidance to internal stakeholders such as Risk Management, Legal, Safety and Product lines.
- Documentation and Training: Lead your team to use optimal framework to document processes and collaborate with both internal and external Learning and Development to design and provide training ensuring successful adoption and adherence to new procedures and technology.
- Contract Review, Budgeting and Staffing: Experienced in contractual review and managing compliance, adherence to expense management budgets and proven application of varying staffing models to ensure desired internal team and external business partner results.
- Stakeholder Engagement: Develop relationships with internal and external stakeholders and business partners to understand Uber needs while tailoring solutions aligned with contractual requirements and market needs as well as maintain retention of talent through satisfaction with consulting services as well as improved results.
- Minimum of 5 years experience in auto (commercial or personal) or general liability claims handling with experience managing bodily injury claims.
- Proven experience in managing litigation related to auto or general liability claims.
- A minimum of 3 years claims leadership experience.
- Demonstrated ability in the successful design and implementation of actionable insights using data and claims management behavioral expertise.
- Experience handling high policy limits and complex coverage issues
- Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders.
- Experience managing relationships with TPAs, insurance carriers and suppliers.
- High degree of adaptability to meet changing business needs
- Ability to serve as an insurance and claims subject matter expert
- Insurance designation(s) (AIC, ARM, SCLA, CPCU)
- Extraordinary attention to detail
Salary : $144,000 - $180,000
