What are the responsibilities and job description for the Manager, Global Strategy & Planning - CommOps position at Uber?
About The Role
Uber is looking for Senior Strategy & Planning Associate to join our Global Strategy & Planning for Community Operations (CommOps). CommOps provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and S&P is a core part of setting and driving the strategic vision of the organization. The sub-team within S&P that this role will fill is focused on Global Segmentation & xPlatform Support CX program management.
The Senior S&P Associate will apply structured thinking, run deep analyses, generate insights, and lead pivotal partnerships to design and operationalize CommOps' Global Segmentation strategy. The goal of the team will be to make Segmentation a key part of CommOps' operating system, requiring both a strategic mind and an operations-heavy focus on execution. This role will also identify, build, and manage the xPlatform Support CX programs that will ensure CommOps is appropriately differentiating support for our most important customers globally.
In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mentality, and data-driven approach. You should have excellent analytical, problem-solving, time-management, and teamwork skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business. You understand how to structure and manage customer experience programs across a matrixed organization and are excited by the opportunity to build something new at CommOps.
What The Candidate Will Do
Uber is looking for Senior Strategy & Planning Associate to join our Global Strategy & Planning for Community Operations (CommOps). CommOps provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and S&P is a core part of setting and driving the strategic vision of the organization. The sub-team within S&P that this role will fill is focused on Global Segmentation & xPlatform Support CX program management.
The Senior S&P Associate will apply structured thinking, run deep analyses, generate insights, and lead pivotal partnerships to design and operationalize CommOps' Global Segmentation strategy. The goal of the team will be to make Segmentation a key part of CommOps' operating system, requiring both a strategic mind and an operations-heavy focus on execution. This role will also identify, build, and manage the xPlatform Support CX programs that will ensure CommOps is appropriately differentiating support for our most important customers globally.
In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mentality, and data-driven approach. You should have excellent analytical, problem-solving, time-management, and teamwork skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business. You understand how to structure and manage customer experience programs across a matrixed organization and are excited by the opportunity to build something new at CommOps.
What The Candidate Will Do
- Craft and operationalize Uber's differentiated customer support strategy
- Run analysis and develop strategic insights in globe-spanning projects to enable Uber's leadership decision-making
- Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
- Manage xPlatform Support CX programs from ideation through cross-functional execution
- Build executive-ready materials, present information and work cross-functionally with all levels of the business including the CommOps Executive team
- Provide thought leadership on segmentation and xPlatform Support CX Program-related problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
- Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
- Collaborate with other members of CommOps
- Bachelor's degree
- Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, strategy / operations consulting, or CX program management experience
- Experience in communicating with and presenting to senior leaders
- Experience collaborating and influencing others in a cross-functional team environment
- MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
- 6 years of experience in strategy consulting or investment banking; 7 years in corporate strategy; or 7 years in support CX program management at a customer support organization
- Critical thinking / ability to understand strategic business drivers across disparate businesses
- Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
- Highly structured, organized, and detail oriented approach to work
- Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
- Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
- Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
- Experience working in highly collaborative, matrixed work environments
- Experience leading large cross-functional and data-driven programs
Salary : $155,000 - $172,000