What are the responsibilities and job description for the Manager, Deal Desk - Grocery & Retail position at Uber?
About The Role
As the Deal Desk Manager for Expansion, you will manage all post-sale deal activity including renewals, upsells, and contract amendments. This role is critical in ensuring profitable growth of our existing customer base through structured, compliant, and margin-conscious deal execution.
You'll support the Customer Success and Account Management teams by overseeing pricing consistency, deal quality, and approval processes - helping drive long-term value across our expanding customer relationships.
What You'll Do
As the Deal Desk Manager for Expansion, you will manage all post-sale deal activity including renewals, upsells, and contract amendments. This role is critical in ensuring profitable growth of our existing customer base through structured, compliant, and margin-conscious deal execution.
You'll support the Customer Success and Account Management teams by overseeing pricing consistency, deal quality, and approval processes - helping drive long-term value across our expanding customer relationships.
What You'll Do
- Review and manage deal structures for all expansion-related activity: renewals, upsells, in-term amendments.
- Ensure adherence to pricing and discounting policies while maintaining speed of execution.
- Partner with Customer Success, Sales, Legal, and Finance to execute deals efficiently and accurately.
- Own deal documentation quality, pricing inputs, and data integrity in Salesforce.
- Help build scalable workflows, approval processes, and reporting to support a growing portfolio of accounts.
- Provide insights on deal trends, margin performance, and expansion efficiency.
- 5 years in Deal Desk, Sales Operations, Revenue Operations, or Pricing in a B2B environment.
- Bachelor's degree
- Understanding of commercial contracting, pricing principles, and deal governance.
- Proficiency in Salesforce and Excel/Google Sheets.
- Experience supporting post-sale teams (Account Management, CS) in executing upsells and renewals.
- Detail-oriented, process-driven, and able to work independently in a fast-moving environment.
- Experience in high-growth environments, preferably in retail, marketplaces, or logistics.
- Familiarity with renewal workflows and expansion forecasting.
- Strong collaboration skills and ability to manage stakeholders across functions.
- Analytical mindset with a focus on efficiency, compliance, and margin optimization.
Salary : $140,000 - $172,000
