Lead, Product Operations - Growth

About The Role

As the Product Operations lead for Rider Growth - you will serve a critical role in the future of Mobility growth at Uber. In this role you will be the person responsible for bridging business needs into tech roadmaps, and solve problems that lie at the intersection between the two. This role requires an ability to problem solve strategically, align global cross-functional stakeholders, launch products globally with high velocity, and quickly make user and business impact within a complex organization.

What The Candidate Will Do

You will be driving success of Rider growth at Uber, and directly managing a team of Product Operations managers to get it done. A representative sampling of the responsibilities you will be tackling with the team you're leading:

• Align global executive stakeholders to ensure product strategies are informed with on-the-ground, locally relevant information; and unblock budget and launch requirements to operationalize tech products/features.
• Own the entire go-to-market strategy and execution for Rider growth product features. You will be responsible and held accountable for launch timelines and unblocking global scale.
• Prioritize business insights for the Tech team to ensure Tech deeply understands voice of the customer and how to adapt globally-built products for local contexts.
• Drive program management across many stakeholders working in parallel with Tech to unlock product launches and roll-outs: Marketing, Legal, Finance, Customer Support, Operations, and many more.
• Create focus and transparency around product work via strong communications and operating models, and strong company-wide alignment around core objectives and key results.
• Own the efficiency of the product stack: identify and fix areas where the product development process lacks velocity, transparency, or effectiveness.
  
  

Basic Qualifications:

• 8 years experience in start-up, tech, consulting, or banking, with high preference for Product or Product Ops experience
• People management experience in building high output & trust teams
• Analytical skills required - you can leverage data quickly to make decisions. Able to discuss technical topics with both technical and non-technical audiences
• Proven track record with leading large & global XFN stakeholder team, leading end to end global roll-outs
• Independently drive alignment and influence large XFN stakeholder groups at various levels of the organization
• "Driver" mindset - bias to action, great collaborator, master disambiguator/simplifier, constantly pulling toward clarity and delivery
• Grit - never afraid to roll up your sleeves and get it done
• Customer obsession
  
  

Preferred Qualifications:

• Platform & Marketplace Expertise: Prior experience working in a high-growth marketplace (ride-sharing, delivery, or e-commerce) with a deep understanding of two-sided incentive structures and user acquisition funnels.
• Global Product Scaling: Proven success in localizing global products across diverse international markets, specifically navigating varying regulatory, payment, and cultural landscapes.
• Growth Marketing Synergy: Familiarity with growth-specific levers such as referral programs, loyalty schemes, and performance marketing integration within a product ecosystem.
  
  

For New York, NY-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$178,000 per year - USD$198,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$198,000 per year - USD$220,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$178,000 per year - USD$198,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.