What are the responsibilities and job description for the Head of GTM Systems Strategy position at Uber?
About The Role
We are establishing a dedicated Platform Center of Excellence to lead the strategy and design of our global commercial systems. This function will own how our core platform evolves across Salesforce and the broader commercial tech ecosystem, ensuring the foundations of our business can scale efficiently as we grow. This is an opportunity to play a critical role in defining and designing the most strategic platform initiatives across our business before development begins, while operating as the bridge between business strategy and technical execution.
The Head of Platform Strategy will partner closely with senior leaders across operations, product, engineering, and regional teams to translate complex business priorities into clear platform designs and structured business requirements that can scale globally, owning the definition of the what" and why" for major platform investments. This role will ensure initiatives are well scoped, technically sound and aligned to long term architecture before build begins. Key initiatives of this role include redesigning account heirarchies and segmentation across global accounts, expanding Salesforce capabilities into new markets, improving lead to cash workflows and contract automation, standing up robust data governance across core CRM objects, integratining planning and quota tools into the platform ecosystem, and definining the architecture and sequencing for next generation CRM evolution.
This role requires someone who combines strategic thinking with deep technical fluency, strong system design instincts, and the ability to operate in complex, fast moving environments.
What You'll Do
We are establishing a dedicated Platform Center of Excellence to lead the strategy and design of our global commercial systems. This function will own how our core platform evolves across Salesforce and the broader commercial tech ecosystem, ensuring the foundations of our business can scale efficiently as we grow. This is an opportunity to play a critical role in defining and designing the most strategic platform initiatives across our business before development begins, while operating as the bridge between business strategy and technical execution.
The Head of Platform Strategy will partner closely with senior leaders across operations, product, engineering, and regional teams to translate complex business priorities into clear platform designs and structured business requirements that can scale globally, owning the definition of the what" and why" for major platform investments. This role will ensure initiatives are well scoped, technically sound and aligned to long term architecture before build begins. Key initiatives of this role include redesigning account heirarchies and segmentation across global accounts, expanding Salesforce capabilities into new markets, improving lead to cash workflows and contract automation, standing up robust data governance across core CRM objects, integratining planning and quota tools into the platform ecosystem, and definining the architecture and sequencing for next generation CRM evolution.
This role requires someone who combines strategic thinking with deep technical fluency, strong system design instincts, and the ability to operate in complex, fast moving environments.
What You'll Do
- Own Platform Design for Critical Initiatives: Lead the design and definition of major platform initiatives across our commercial systems. Translate business priorities into clear system workflows, logic, and requirements before build begins. Ensure solutions are scalable globally and aligned to long term architecture.
- Define High Quality Business Requirements: Partner with business leaders to understand problems and desired outcomes. Document clear, structured business requirements that product and engineering teams can execute against. Act as the primary owner of requirements across complex, cross functional platform programs.
- Partner with Product and Engineering: Work with product managers, engineers, and technical architects to shape solutions and sequencing. Ensure proposed builds are practical, scalable, and aligned to business goals.Support reviews and provide guidance throughout delivery to maintain design integrity.
- Drive Prioritization and Alignment: Help evaluate and prioritize platform initiatives based on impact and scalability. Balance regional needs with global consistency and long term platform health. Provide visibility into roadmap, dependencies, and key decisions.
- Improve Scalability and Efficiency: Identify opportunities to simplify workflows, improve data quality, and reduce manual effort. Ensure systems support automation, clean reporting, and future AI driven capabilities.
- 8 years of experience in strategy consulting, sales technology, RevOps, product strategy, or related fields
- Strong expertise in Salesforce and complex commercial tech stacks
- Experience leading large scale CRM or platform transformation initiatives
- Proven ability to translate business strategy into technical or system requirements
- Experience working cross functionally with business, product, and engineering teams
- Experience in high growth technology, marketplace, or SaaS environments
- Strong understanding of lead to cash, onboarding, CRM, and commercial operations workflows
- Background in management consulting, product strategy, or technical program leadership
- Comfort working with data models, automation, integrations, and system architecture concepts
- Experience supporting global implementations across multiple regions and business lines
Salary : $183,000 - $225,500