What are the responsibilities and job description for the Head of Consumer Operations, US & Canada Retail position at Uber?
About The Role
You will be responsible for leading all consumer growth operations for Uber's Grocery and Retail business in the United States and Canada. You will lead a team that builds and executes data-driven strategies and processes that will drive the growth of the business, efficiently. Focus areas include defining the country's GR growth strategy, budget allocation, building a high performing user conversion funnel, crafting/executing the go-to-market strategy, and driving operational excellence. This role is ideal for individuals with experience building the acceleration engine for fast-growing businesses, executing on weekly, monthly and seasonal campaigns, allocating growth budgets effectively and efficiently - preferably within the retail and/or CPG space. You will work cross-functionally with other teams (i.e. Marketing, Product, Legal, Communications) to lead high impact initiatives that can scale growth across the US & Canada while offering ownership and autonomy over your work. This role will report to the Director of Growth Operations, Grocery and Retail.
What You'll Do
You will be responsible for leading all consumer growth operations for Uber's Grocery and Retail business in the United States and Canada. You will lead a team that builds and executes data-driven strategies and processes that will drive the growth of the business, efficiently. Focus areas include defining the country's GR growth strategy, budget allocation, building a high performing user conversion funnel, crafting/executing the go-to-market strategy, and driving operational excellence. This role is ideal for individuals with experience building the acceleration engine for fast-growing businesses, executing on weekly, monthly and seasonal campaigns, allocating growth budgets effectively and efficiently - preferably within the retail and/or CPG space. You will work cross-functionally with other teams (i.e. Marketing, Product, Legal, Communications) to lead high impact initiatives that can scale growth across the US & Canada while offering ownership and autonomy over your work. This role will report to the Director of Growth Operations, Grocery and Retail.
What You'll Do
- Strategy: Develop and drive alignment around a focused growth strategy for the Uber Grocery business across the US and Canada markets considering the broad competitive environment. Able to identify areas for Uber to differentiate sustainably for its consumers. To do this, you will develop a deep understanding of the broader industry trends and be able to identify and explore go-to-market opportunities ahead of competitors with a short, mid, and long-term vision
- Budget management: Set vision, develop strategy, and manage a large budget around consumer growth strategies and tactics to enable us to win in the US&Canada across all verticals within Grocery and Retail. Be willing to make trade offs to optimize the ROI from team & investments to successfully maximize long term growth
- Operations: Lead a team to deliver operational excellence and continuously optimize to improve margins and efficiency. Partner effectively with a broader Delivery Operations team to ensure US Grocery continues to improve on growth metrics. Analyze sophisticated data, drive segmentation models, and aggregate insights to drive key business decisions - especially around growth investments
- Campaign management: Design and execute weekly, monthly and seasonal plans - ensuring Uber customers get compelling promotions, and merchandising to drive discoverability, engagement and ultimately maximize profitable growth
- Stakeholder Management: Engage internal and external stakeholders for Uber GR. Engage with local merchant partners, as well as being the Ops counterpart and voice on needs, requests, escalations, planning to cross-functional partners (i.e. Marketing, Product, CommOps, and other Ops verticals)
- Leadership: Lead, motivate a 10 person high-caliber operations team, while continuing to create a high-performing, engaged organization
- End-to-end accountability: Champion key strategic consumer-focused projects end-to-end by collaborating and working cross-functionally with other operations teams as well as Product, Marketing, Finance, Communications, etc. and deliver on project objectives. Define critical metrics to track business performance; report findings to senior leadership to define long-term strategy and decision-making to accelerate growth.
- 10 years of growth operations, business/ general management, strategy, planning, management consulting or similar experience
- Excel/Google Sheets proficiency, SQL proficiency preferred
- 3 years experience managing teams, including having managers as direct reports
- Bachelor's degree
- Retail or CPG experience highly preferred
- Clear, confident, and compelling communication - excellent written and verbal communication skills, and the ability to communicate complex information clearly to a range of audiences. Must be able to influence a wide variety of stakeholders and navigate a matrixed org.
- Data-driven decision mentality and sound business judgment - understands what drives value for each group in our marketplace and can make tradeoff decisions to reflect this
- Ability to thrive in a fast-paced and ambiguous environment
- You have experience delivering on multifaceted, sophisticated projects with many partners and stakeholders across the business and externally
- Committed to attracting and retaining the brightest minds from all backgrounds, while cultivating the power of a diverse organization. Experience in building high-performing and engaged teams
- Proven ability to balance multiple critical tasks and consistently delivering against tight, firm deadlines
- Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
Salary : $167,000 - $207,000
