What are the responsibilities and job description for the Compliance Program Manager, Uber Health position at Uber?
About The Role
Uber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements.
Uber Health is looking for a sharp, results-and-process-oriented, analytical problem solver to join our Uber Health team under Strategic Operations to support compliance and safety operations. Uber Health's compliance program includes audits, background checks, fraud waste and abuse protections, HIPAA infrastructure, and business continuity planning. At Uber, building healthcare compliance solutions requires a blend of traditional compliance project management and analytics with creative product and operational problem-solving skills in a tech environment, as well as strong cross-functional communication. A key part of our program is communicating the value of the program to customers. You will need to be able to quickly understand our business model, ask the right questions, and spot operational gaps and propose improvements.
The ideal candidate is both a detailed-obsessed project manager who loves getting things done, and someone who can thrive in an ambiguous environment and figure out the next steps - creating and documenting the process when none exists.
What You'll Do
Uber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements.
Uber Health is looking for a sharp, results-and-process-oriented, analytical problem solver to join our Uber Health team under Strategic Operations to support compliance and safety operations. Uber Health's compliance program includes audits, background checks, fraud waste and abuse protections, HIPAA infrastructure, and business continuity planning. At Uber, building healthcare compliance solutions requires a blend of traditional compliance project management and analytics with creative product and operational problem-solving skills in a tech environment, as well as strong cross-functional communication. A key part of our program is communicating the value of the program to customers. You will need to be able to quickly understand our business model, ask the right questions, and spot operational gaps and propose improvements.
The ideal candidate is both a detailed-obsessed project manager who loves getting things done, and someone who can thrive in an ambiguous environment and figure out the next steps - creating and documenting the process when none exists.
What You'll Do
- Coordinate and conduct compliance audits of drivers and delivery persons for Uber Health customers and monitoring of subcontractors and timely respond to other ad-hoc regulatory/compliance requests
- Ensure documentation of compliance operational procedures, including independently running regular monitoring
- Build, maintain, communicate and present detailed reporting to cross-functional teams
- Strategically develop and refine metrics for compliance monitoring and reporting to identify trends, measure performance and inform program enhancements
- Build new processes and solutions to solve challenges across the compliance program, working with legal, product, and operations
- Review and oversee fraud, waste and abuse monitoring activities of earners and delivery persons for Uber Health and reporting of overpayments
- Monitor and oversee mandatory compliance training for Uber Health employees
- Translate concepts into executable projects to unlock growth
- Communicate regularly with internal stakeholders as well as third parties including both customers and vendors
- Present externally with customers to explain our program and answer questions
- Partner with marketing and sales enablement to find creative ways to showcase our program with customers
- Support safety initiatives across Uber Health in partnership with Uber's safety team
- Minimum 3 years of professional experience touching strategy, project analyses, process improvements, or healthcare compliance
- Knowledge of basic elements of effective compliance program, auditing and monitoring strategies
- Bachelor's degree
- An analytical approach and demonstrated data/analytics experience - Excel and google sheets proficiency;
- An understanding of basic concepts to interpret and validate data and metrics ensure metrics are valid and reliable
- Healthcare compliance/auditing background is strongly preferred
- SQL experience preferred
- Experience in a matrix or tech organization
- People and impact-oriented and intuition - you understand how processes impact customers, users, and your internal colleagues, and you care
- Self-motivated - biased towards action with, works independently and possess strong organizational and time management skills
- Project management - experience managing projects with multiple external requests, tight deadlines, and sensitive data with clear communication; demonstrated ability to collaborate and influence internal and external stakeholders
- Balance attention to detail with swift execution - We need to do things quickly, and we need to do them wellBalancing those can be challenging, and this should be a strength
- Organized, disciplined with ability to prioritize and manage multiple projects simultaneously
Salary : $116,000 - $143,000
