Shop Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Shop Technician to join our team in Rocky Hill, CT.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, HP and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: Supply Chain/Logistics
Reports To: Supply Chain Manager/Logistics/Warehouse Manager
FLSA Status: Full Time / Non-Exempt / Hourly

Purpose

Prepare and set up office equipment—including Ricoh, Canon, Xerox, Sharp, HP, Kyocera all brands and devices—for delivery to customers.
Troubleshoot, diagnose, and repair equipment as needed.
Support warehouse operations including receiving, moving, and organizing equipment to maintain an efficient and clean workspace.

Essential Functions

• Assemble equipment to order specifications, including proper accessories and configurations.
• Ability to lift up to 65lbs.
• Move heavier equipment as needed.
• Test equipment to verify full functionality prior to delivery.
• Troubleshoot and repair equipment issues as needed.
• Follow established departmental and company processes.
• Meet established deadlines and adjust work schedule as needed.
• Maintain a clean, organized, and safe work environment.
• Assist with general warehouse operations as required.
• Maintain proper inventory totals.
• Perform and operate all necessary platforms accurately.

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Supervision

Supervised

Additional Responsibilities as Needed

• Assist with receiving and shipping equipment.
• Move equipment, pallets, and skids safely within the warehouse.
• Unbox and prepare equipment for setup.
• Shrink-wrap equipment for delivery.
• Remove and properly dispose of packaging and trash.
• Ensure aisles and work areas always remain clear and accessible.
• Work overtime as needed, including occasional weekends.

Qualifications

• Required Education and Experience
  • High school diploma or equivalent required; additional technical education preferred
  • 1–2 years of warehouse experience preferred
  • Mechanical and/or electronic aptitude required; prior equipment or copier experience a plus
• Strong attention to detail
• Effective communication skills
• Team-oriented mindset
• Proactive and action-oriented approach to work
• Ability to multitask and prioritize workload
• Professional demeanor
• Basic computer skills and familiarity with service/technical platforms (UBEO experience a plus)
• Customer-first mindset

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.