Permit Coordinator

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! As a Contractor Services Representative, you'll be the pivotal link between owner-operators and the resolution of their daily concerns. Whether it's addressing incoming calls with finesse, initiating customer service calls, or collaborating with various departments to ensure swift solutions, your role is crucial to promoting satisfaction and retention. Here's a glimpse into what your role entails: Engaging in proactive follow-up calls and diligently monitoring ongoing issues Guiding owner-operators through dispute resolutions with expertise and empathy Thoroughly documenting all interactions and actions taken, ensuring comprehensive resolution Staying ahead of compliance items and collecting related documents quickly Investigating and resolving paperwork issues promptly and efficiently What we're looking for: Minimum Experience and Qualifications: A high school diploma or GED, laying the foundation for your journey At least one year of experience in a call center environment or customer service role Preferred Experience and Qualifications: Familiarity with the transportation industry, providing valuable context to your role At least six months of utilizing Microsoft Excel Your toolkit for success: A polished, professional demeanor that instills confidence and trust Exceptional oral and written communication skills, enabling seamless interactions with stakeholders The ability to thrive in a fast-paced, deadline-driven environment, juggling multiple priorities with ease Strong organizational skills, ensuring nothing falls through the cracks Proficiency in data entry, with a typing speed of 88 kpm, ensuring accuracy and efficiency in your tasks Embark on a rewarding career journey where your talents are recognized and your contributions make a tangible impact. Join us in reshaping the owner-operator experience, one call at a time. Universal is a leading provider of customized transportation and logistics solutions throughout the United States, Mexico, Canada, and Colombia. We provide our customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Our full-service supply chain solutions include transportation, intermodal, drayage, contracted logistics, and global trade management.