What are the responsibilities and job description for the Supervisor-Administrative & Operations-Support Services position at UAB Medicine?
Position Description
Schedule: Monday-Friday Day Shift
Location: Avondale Business Center
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
To ensure the efficient operations of the Patient Health Care Coordination Center (PHCC) and House Calls by providing oversight of administrative and clinical staff supporting patient care operations across multiple clinic locations. Manages administrative operations within assigned areas including, but not limited to, payroll processing, supply and equipment ordering, data monitoring and reporting. To track productivity and performance metrics to support data driven decision making to optimize operational efficiency. To provide administrative, business operations and leadership support for senior director and directors for the departments of PHCC and House Calls.
Key Duties & Responsibilities
Bachelor's degree in a related field and one (1) year of related experience required or an equivalent combination of education and experience in healthcare administration, business operations or clinical support services. Experience supervising staff, managing admirative workflows and administering payroll for large teams is highly preferred.
Traits & Skills
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Schedule: Monday-Friday Day Shift
Location: Avondale Business Center
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
To ensure the efficient operations of the Patient Health Care Coordination Center (PHCC) and House Calls by providing oversight of administrative and clinical staff supporting patient care operations across multiple clinic locations. Manages administrative operations within assigned areas including, but not limited to, payroll processing, supply and equipment ordering, data monitoring and reporting. To track productivity and performance metrics to support data driven decision making to optimize operational efficiency. To provide administrative, business operations and leadership support for senior director and directors for the departments of PHCC and House Calls.
Key Duties & Responsibilities
- Leads and supervises clinical and non-clinical employees, across supporting multiple clinic locations, in a manner which maintains seamless operational coverage and workflow. Responsible for hiring, disciplining, discharging, staffing, scheduling, workforce allocation and payroll processing ensuring accuracy and adherence to institutional policies. Ensures both clinical and non-clinical staff are adequately trained in administrative processes, scheduling, documentation and regulatory compliance to support clinical operations effectively. Provides performance management, coaching and professional development for non-clinical staff to ensure competency and adherence to best practices. Management of office operations for assigned division/department. Collaborates with clinical leaders, physicians and healthcare teams to address operational challenges and improve coordination of services.
- Monitors call center and operational metrics including, but not limited to, call volumes, abandonment rates, average handle times, service levels, productivity through enterprise systems and reporting platforms. Identifies trends, inefficiencies and opportunities for improvement. Develops and distributes operational reports and dashboards to inform leadership and guide resource planning, workflow adjustments and performance improvement. Monitors and manages departmental budget responsibilities including tracking supply orders, processing invoices and ensuring cost efficient resource allocation. Coordinates equipment procurement, maintenance and replacement schedules to minimize disruption to clinic operations. Serves as a liaison to external departments for ordering, payment processing and other business operations support. Maintains accurate data entry in the EHR and other healthcare information systems to ensure the integrity and quality of patient-related administrative processes.
- Provides administrative support for senior director and directors: meeting coordination, departmental projects and handling of confidential information.
- Performs other duties as assigned.
Bachelor's degree in a related field and one (1) year of related experience required or an equivalent combination of education and experience in healthcare administration, business operations or clinical support services. Experience supervising staff, managing admirative workflows and administering payroll for large teams is highly preferred.
Traits & Skills
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
