What are the responsibilities and job description for the Supervisor-Access Center - Access Services position at UAB Medicine?
Position Description
Schedule: Monday-Friday Day Shift
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Supervisor, Ambulatory Access Services is a frontline managerial position responsible for directly overseeing the work of assigned team and employees. The Supervisor will execute department or organizational level strategies as presented by management. The Supervisor will make recommendations related to recruitment, promotion, and discipline of employees, providing specific task-related instructions to employees and monitor their progress. The Supervisor will assist management with addressing employee grievances and resolves conflicts within the team. Other primary duties include ensuring new team employees receive coaching, mentoring, and training, addressing issues to ensure productivity and quality service levels are met, and reporting and making process improvement recommendations to management.
Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance.
Position Requirements
Required: High School diploma or equivalent. Minimum three-year experience, to include one year supervisory experience, in contact center or customer service role. Requirements include:
This position is 100% remote and the ideal candidate must provide:
Required: None
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Schedule: Monday-Friday Day Shift
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Supervisor, Ambulatory Access Services is a frontline managerial position responsible for directly overseeing the work of assigned team and employees. The Supervisor will execute department or organizational level strategies as presented by management. The Supervisor will make recommendations related to recruitment, promotion, and discipline of employees, providing specific task-related instructions to employees and monitor their progress. The Supervisor will assist management with addressing employee grievances and resolves conflicts within the team. Other primary duties include ensuring new team employees receive coaching, mentoring, and training, addressing issues to ensure productivity and quality service levels are met, and reporting and making process improvement recommendations to management.
Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance.
Position Requirements
Required: High School diploma or equivalent. Minimum three-year experience, to include one year supervisory experience, in contact center or customer service role. Requirements include:
- No disciplinary action (including verbal warning) within the last year.
- Met or above on performance evaluation for the last year.
- Approval of the leadership team
This position is 100% remote and the ideal candidate must provide:
- High speed internet access
- Dedicated, secure and safe workspace.
- Noise-free environment to take patient calls.
Required: None
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.