Network Technician III - Enterprise

Position Overview

Pay range: $26.55 - $43.10 / hour

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Job Description

The Network Technician’s III role is to manage complex tasks typically relating to network monitoring, operations, installation and/or maintenance for local, off-site, and/or remote locations. To provide guidance for lower level technicians and assist upper level staff in the assurance of maintaining the stability and integrity of all Health System data communication. This includes voice, video, wireless and network services. In addition, the Network Technician will participate with the installation, monitoring, maintenance and support of all network hardware, software, and communication links. The person will also diagnose, resolve, and document hardware and software first level network problems in a timely and accurate fashion.

Primary Responsibilities

• Expanded knowledge of network routing and switching, including routing protocols such as EIGRP, OSPF, BGP, and an in depth understanding of LAN protocol Spanning Tree.
• Expanded experience working on wireless technology, including installation of wireless access points, troubleshooting wireless technology problems, and configuration and documentation in the wireless management system.
• Experience using WAN technology to connect remote clinics through the use of vendors. Manage, monitor, and work with the vendors to obtain the appropriate level of service required for remote clinic locations. Provide the management of trouble tickets for service requests by remote clinics through the corresponding vendor(s).
• Demonstrate knowledge on managing and troubleshooting the OSI model of various data communication layers through the use of software, such as Wireshark.
• Experience managing user access through the use of VLANs, to segment network traffic as a means to improve the efficiency provided by network switches.
• Understands how to configure infrastructure services, including DNS, DHCP, and NTP.
• Has the ability to perform infrastructure maintenance of hardware electronics at the access layer (port access points).
• Can work with Network Architects to implement an IP subnet and maintain an IP address database.
• Collaborate with leadership to assess near- and long-term network capacity needs.
• Help replace legacy Network equipment
• Network Test equipment
• Uninterruptible Power Systems (UPS)
• Access Switches
• Wireless Access Points
• Make jumps in Communications Equipment Room as assigned.
• Installs, test, certifies and troubleshoots campus and remote-campus network cable infrastructure
• Help manage and maintain existing Network and peripherals.
• Work Add moves and change work queue.
• Help configure and install Cisco equipment.
• Work after hour’s on-call 24x7 support, rotate weekly.
• Other tasks as assigned.
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Manage and/or provide guidance to junior members of the team.
  
  

Qualifications

High School diploma or GED and four (4) years of related experience required. Work experience may NOT substitute for education requirement.

Abilities

• Good interpersonal skills
• Self-Starter
• Work independently and as a member of a team.
• Deliver customer support both in-person and over the phone in a professional manner
• Maintain cooperative work relationships and ability to demonstrate sensitivity to, and respect for a diverse population.
• Learn and apply new technical knowledge quickly
• Demonstrated knowledge to install, test, certify and troubleshoot enterprise and remote clinic network cable to maintain high level connectivity.
• Initiates some cross training by working with Network Engineers on projects.
• Analyze end user hardware and software, including operating systems and application support
• Troubleshooting and resolve problems with network attached devices in a large enterprise health system.
• Good communication skills.
• Has expanded knowledge of structure wiring, beyond CAT 5 Ethernet, to add fiber optics and mapping of various wiring services that can optimally connect to a hub or datacenter.
• Should be able to communicate clearly with network engineers and end users
  
  

Preferred

• CCNA
• Familiar with network design
• Experience working in a hospital environment
• Experience with basic hand tools
• Basic troubleshooting skills. The ability to think logically and methodically arrive at a sound solution.
• Knowledge of structure wiring. Ability to make CAT 5 Ethernet Data cable
• Ability to accurately follow detailed written or verbal instructions
• Ability to be first response on automation alerts and have knowledge of level 1 call support on Helpdesk problem requests.
  
  

Special Requirements

• Must be able to perform physical activities, such as, but not limited to , lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must be able to tolerate confined spaces.
  
  

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.