What are the responsibilities and job description for the Manager-Client Services - Access Center position at UAB Medicine?
Position Description
Schedule: Monday-Friday 8am-5pm
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Manager Client Services of Ambulatory Access Services is responsible for supporting the patients and clinic partners of designated team(s). The Manager Client Services will work collaboratively with the Manager, referring providers, and patients to facilitate ease of access to, and reimbursement for, healthcare services at UAB Medicine. The Manager Client Services will support leadership with the planning and execution of projects or initiatives coordinate and supervise the work of assigned team members, provide customer service or support when and where needed, and serve as an escalation path for handling customer issues. The Manager Client Services will participate in training and development programs to improve skills and knowledge. The Manager Client Services is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a teamwork environment.
Position Requirements
EDUCATION AND EXPERIENCE:
Required: High School Diploma or Equivalent and Five (5) years minimum of progressively responsible experience in clinic/business operations, health care management, or call center management.
Preferred: Bachelor’s degree; previous experience performing and or managing both business and clinical office activities; high-level of creativity and proficiency in MS Word, Power Point, Excel Spreadsheets, E-mail and Internet applications.
This position is 100% remote, and the ideal candidate must provide:
Required: None
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Schedule: Monday-Friday 8am-5pm
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
The Manager Client Services of Ambulatory Access Services is responsible for supporting the patients and clinic partners of designated team(s). The Manager Client Services will work collaboratively with the Manager, referring providers, and patients to facilitate ease of access to, and reimbursement for, healthcare services at UAB Medicine. The Manager Client Services will support leadership with the planning and execution of projects or initiatives coordinate and supervise the work of assigned team members, provide customer service or support when and where needed, and serve as an escalation path for handling customer issues. The Manager Client Services will participate in training and development programs to improve skills and knowledge. The Manager Client Services is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a teamwork environment.
Position Requirements
EDUCATION AND EXPERIENCE:
Required: High School Diploma or Equivalent and Five (5) years minimum of progressively responsible experience in clinic/business operations, health care management, or call center management.
Preferred: Bachelor’s degree; previous experience performing and or managing both business and clinical office activities; high-level of creativity and proficiency in MS Word, Power Point, Excel Spreadsheets, E-mail and Internet applications.
This position is 100% remote, and the ideal candidate must provide:
- High speed internet access
- Dedicated, secure and safe workspace
- Noise-free environment to take patient calls
Required: None
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.