What are the responsibilities and job description for the Help Desk Analyst - Days position at UAB Medicine?
Position Overview
Pay range: $17.95 - $29.00 / hour
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
To provide support to end-users for PC, server or mainframe applications, and hardware. To restore service and/or identify and correct core problems by interacting with network services, software systems engineering and/or applications development. To simulate or recreate user problems to resolve operating difficulties. To recommend systems modifications to reduce user problems. To refer more complex problems to intermediate and/or senior level.
Job Specific Duties
- Monitoring help desk phones, e-mails and other electronic problem reporting mechanisms.
- Makes sure they are responding appropriately in a precise and timely manner.
- Provides computer hardware, software, and network problem resolutions.
- Implements and installs new computer solutions, and contributes to logistical solutions for unit needs.
- Utilizes Problem Management database to register problems and record most effective solutions.
Qualifications
Associate's degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
Salary : $18 - $29