BUYOUT - TEST Head Local HR Services

Job Description Summary -To manage operational tasks/activities and develop P&O processes aligned with global P&O strategy, principles and guidelines to a dedicated client group, supporting the implementation of processes/ services /continuous improvement in scope. -To lead the PS&S Services teams for countries in scope H33 Job Description Major accountabilities: Drive and support the implementation of new PS&S Services model for countries in scope. Ensure the operational conversion of the PS&S Services and P&O strategic goals within a dedicated client group. Coordinate and support processes and standards for all PS&S aspects (e.g.services, processes, continuous improvement) in close cooperation with the respective workstreams. Manage the delivery of services and processes to customers/users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value. Contract and set expectations with Unit P&O / others as relevant on what services PS&S Services will provide and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood. Support periodic cost and efficiency analyses to support productivity objectives. Deliver and present key data to supervisor and provide advice and support in data analysis and evaluation Provide support for coaching the organization on P&O processes related to PS&T Services e.g. global standards, efficiency, Tier 0. Support / participate in budget planning discussions, SLA process. Supervise the performance and talent development of the team. Participate in, or lead PS&S Services Projects at country or BU level. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable) Key performance indicators: Financial KPIs; Balanced budget (operational costs, FTE) Customer related KPIs; Quality of services provided in line with defined SLAs, recognized customer value Process related KPIs; Fully documented, standardized, measured and analyzed processes, execution of project plans Team related KPIs Retention; engagement score (Glint); skills matrix fulfillment Minimum Requirements: Bachelor’s degree in HR/Business Administration or related field Work Experience: Cross Cultural Experience Functional Breadth Project Management Representing the organization Skills: Adverse Event Reporting. Change Management. Continuous Improvement. Collaboration. Communication. Curiosity. Employee Relationship Management (Erm). Hr Administration. Hr Strategy. HRIS (Human Resource Management System). Hr Operations (Hr Ops). Hr Policies. HR Service Delivery. Human Resource Management System. Human Resources (HR). Information Technology. Labour Law. Life Insurance. Marketing Samples. Organizational Development (OD). Payroll. Resource Allocation. Sdm. Service Delivery Framework. Special Case Scenarios. Standard and Regulations. Strategic Human Resources Leadership. Talent Development. Talent Management. Technical Complaints. Languages : Proficiency in English, spoken and written. Fluency in the supporting country language is a plus. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call 1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $1,09,563.30 - $3,84,015.06 Skills Desired Adverse Event Reporting System, Adverse Event Reporting System, Change Management, Collaboration, Communication, Continuous Improvement, Curious Mindset, Employee Relationship Management (Erm) (Inactive), Hr Administration (Inactive), HRIS (Human Resource Management System) (Inactive), Hr Operations (Hr Ops) (Inactive), Hr Policies (Inactive), HR Service Delivery, HR Strategy, Human Resource Management System, Human Resources (HR), Information Technology (IT), Labour Law (Inactive), Life Insurance, Marketing Samples (Inactive), Organizational Development (OD), Payroll, Resource Allocation, Sdm (Inactive), Service Delivery Framework (Inactive) { 5 more} Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Salary : $109,563 - $384,015