Dedicated Operations Manager

Dedicated Operations Manager
OLIVE BRANCH USX TERMINAL
17:00est-02:00est

Who We Are:

TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles.

What You’ll Do:

• Provides leadership and accountability to all assigned accounts; creates a sense of teamwork and partnership; resolves escalated personnel and customer issues as they arise.
• Knows and understands customer’s product offerings.
• Accessible to customer via phone/fax/e-mail/EDI.
• Develops solid working relationships with internal and external customers.
• Provides weekly stats, reviews monthly P & L statements to secure the preset margins are attained, and provides the tools/guidance to exceed customer expectations for service and on-time delivery.
• Understands Driver/Non-Driver Policies and Procedures.
• Recruits Office and Drivers for new account.
• Develops driver and tractor utilization analysis.
• Communicates Surge Requirements to Regional and Long Haul business.
• Assists in all phases of operational functions when needed.
• Involved with the ordering of all required tractors and trailers to meet customer’s requirements.
• Looks to continuously improve all areas of accounts from Operations to Collections.
• Communicates new procedures/policies to all account personnel.
• Involved with Sales, Implementation, and Operations with all Dedicated Business.
• Stays in direct contact and is accessible to any other department needing assistance.
• Promotes a high level of Safety Awareness.
• Ensures all assigned accounts are operating in compliance with local, State, and Federal laws.
• Ability to perform the duties and responsibilities of the Manager, Dedicated Fleet. (operate a dedicated account in the absence of the manager being sick, vacation etc,)
• Be sure all open/unseated trucks/trailers are accounted for daily
• Track and administer the Manager, Dedicated Fleet monthly bonus program, as required
• Perform other duties as assigned.

What We’re Looking For:

Education

• Bachelor’s degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• Minimum of 3 years in transportation required, preferably in Dedicated Contract Carriage.

Skills/Certifications

• Understanding of basic rules/regulations regarding trucking operations.
• Strong interpersonal skills- Ability to interact with all departments and all levels of associates.
• Basic knowledge of U.S. geography and the calculation of transit times across multiple U.S. time zones.
• Effective, professional written and verbal communication skills.
• A high level of attention to detail.
• Ability to operate the AS400 dispatch system.
• Proficiency in MS Word and Excel.
• Minimum travel requirement of 3 weeks per month.

Why Total?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Tuition Reimbursement

Work Environment / Physical Requirements – Normal office settings

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.