Veteran Service Assistant

Job Posting: Veteran Service Assistant – U.S.VETS

Location: Phoenix

Status: Full-Time, Non-Exempt

Reports To: Veteran Service Coordinator or Lead Veteran Service Assistant

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?

Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.

Key Responsibilities

• Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
• Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
• Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
• Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.
  
  

Qualifications

• High School Diploma or equivalent required.
• Experience working with veterans, individuals in recovery, or similar populations preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.
• Basic computer literacy.
• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).
  
  

Why U.S.VETS?

• Be a part of a mission-driven team dedicated to helping those who served our country.
• Gain meaningful experience in residential services, case coordination, and veteran care.
• Access opportunities for growth, training, and impact in the nonprofit sector.
  
  

Qualifications

Requirements:

• Experience with programs, client population, similar populations, or other relevant experience preferred
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.
  
  

ADDENDUM: Additional Cleaning Duties - Weekly Cleaning of residential units and administration building, as well as common areas in the adjoining building.

Responsibilities:

• Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to:
• General dusting of the entire building common areas only
• All desks, tabletops and countertops to be wiped down and sanitized
• All floors to be vacuumed, mopped, and swept accordingly
• Trash removal all cans, utilizing dumpster on site, replenish trash bags
• To include staff offices, when staff is present
• General cleaning in all bathrooms to include:
• Toilets, floors, sinks, mirrors, replenish supplies
• Cleaning of breakrooms to include sinks, countertops, tables, trash
• Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis
• Cleaning of baseboards and vents on an as needed basis
• Sweeping of entry steps and mop as needed
• Additional cleaning, sanitizing as needed in relation to COVID-19.