Senior IT Support Specialist

Position Summary

The Senior IT Support Specialist serves as a senior technical authority within the IT support function, handling the most complex issues, driving operational improvements, and providing leadership across the team. This role blends deep technical expertise with a strategic mindset, acting as a bridge between day-to-day support operations and broader IT infrastructure, security, and project initiatives.

Job Responsibilities

Essential Job Responsibilities:

• Own and resolve the most complex, high-priority, and cross-functional IT support issues across the organization
• Provide technical leadership and day-to-day guidance to IT Support Specialist I and II team members
• Conduct root cause analysis on recurring issues and collaborate with Engineering Teams to find scalable solutions
• Serve as primary escalation point for critical incidents, coordinating resolution across IT teams as needed
• Administer and optimize user identities, access controls, and permissions across Active Directory, Azure AD, and enterprise applications
• Oversee the design of onboarding and offboarding processes to maintain consistency, uphold security standards, and provide outstanding employee experience
• Partner with IT infrastructure, security, and application teams on projects, migrations, and technology deployments
• Develop, maintain, and govern IT support documentation, standard operating procedures, and the knowledge base
• Contribute to IT asset lifecycle strategy, including procurement planning, refresh cycles, and vendor coordination
• Champion IT security best practices within the support function, ensuring adherence to policies and assisting with audit activities
• Mentor team members through training, knowledge sharing, and performance coaching
• Lead or contribute to cross-functional IT projects as a subject matter expert
• Travel as needed (up to 10%) to support remote or satellite locations and project initiatives
  
  

Skills & Competencies:

• Expert-level troubleshooting and structured problem-solving across complex, multi-system environments
• Strong leadership presence — able to guide, coach, and inspire team members at all levels
• Strategic thinker who connects day-to-day support operations to broader IT and business objectives
• Exceptional communication skills, including the ability to translate technical concepts for non-technical stakeholders
• Highly organized with the ability to manage multiple priorities, projects, and escalations simultaneously
• Strong security awareness with practical experience applying IT security policies in a support context
• Collaborative and relationship-driven, with a track record of effective cross-functional partnerships
• Continuous improvement mindset — consistently seeks ways to elevate team performance and service quality
  
  

Additional Job Responsibilities:

• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned
  
  

Qualifications

Required:

• 5 years of progressive experience in IT support, desktop engineering, or systems administration
• Advanced knowledge of Windows 10/11, macOS, Android, and iOS platforms in enterprise environments
• Deep expertise in Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and endpoint management
• Strong experience with Active Directory, Azure AD, group policy, and identity lifecycle management
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, and VPN technologies
• Experience supporting or contributing to IT projects such as system migrations, cloud transitions, or infrastructure upgrades
• Demonstrated ability to develop documentation, SOPs, and knowledge base resources
• Travel as needed (up to 10%) to support remote or satellite locations and project initiatives
  
  

Preferred:

• ITIL Foundation certification or equivalent experience with ITSM frameworks preferred
• Relevant certifications such as CompTIA A , Network , Microsoft 365 Certified, or equivalent preferred
  
  

DIVISION:

Corporate

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.

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