Customer Service Specialist

POSITION SUMMARY As influential problem solvers, Customer Service Specialist – Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your through training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed. We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. Our call center focuses on wholesale distribution (we don't sell directly to the public). This position is based at our downtown Appleton office. The standard schedule is Monday through Friday, 8:00 AM – 5:30 PM CT. In addition, the role requires working an occasional Saturday - approximately 1–2 times per month - with a start time of 8:00 AM CT and an end time no later than 3:00 PM CT. JOB RESPONSIBILITIES Actively engage and provide best in class service to our customers nationwide Effectively assess and troubleshoot customer needs Utilize problem solving skills to resolve customer questions and concerns Analyze customer and warehouse data to; determine how many times a day a customer gets delivery, warehouse cut off times, and when product can be shipped to the customer Work in a fast-paced environment to answer high volume of calls Process customer orders efficiently and in a timely manner Knowledgeable in 30 tire brands Research and provide information on availability, pricing, and applications May perform special projects or handle specialty areas as assigned Partner with warehouse operations in regard to product logistics Partner with Operations and Sales to offer customer and product support. Use sound judgement when making decisions and thinking through various scenarios Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies & procedures Perform other related duties as required and assigned QUALIFICATIONS Required: Must be at least 18 years of age with a HS Diploma/GED 2 years of related customer service experience An effective communicator who understands the importance of listening and being empathetic Strong attention to detail and deadlines Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems Utilize out of the box thinking to problem solve with customers under diverse situations Ability to read and interrupt data (customer, pricing, availability, etc.) Ability to work and grow in a fast-paced, high-volume call center environment DIVISION: U.S. AutoForce U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101. For over 70 years, U.S. Venture, Inc. has been recognized as an innovative leader in the distribution of renewable and traditional energy products, lubricants, tires, parts, and using data-driven insights to manage energy and information in the global movement of goods. U.S. Venture delivers creative, sustainable solutions that give their customers a competitive edge, and enable the company to support the communities in which they live, work, and play. Through the values lived by their businesses, U.S. Energy™, U.S. AutoForce, Breakthrough®, U.S. Lubricants, and IGEN®, U.S. Venture seeks new ways to drive business success while being steadfast in its commitment to making the world a better place. Our Culture Our success is our people. We live for the pursuit of bold ideas, making a positive impact, and achieving our full potential. Our work inspires us to find a better way to change the world. Great Place to Work-Certified™ We’ve been recognized as a top organization for the positive culture and team member experiences we’ve built and grown over time. Click here to learn more of what makes our company culture stand out.