What are the responsibilities and job description for the Desktop Support position at U.S. Tech Solutions Inc.?
Job Details
Duration: 6-12 Months Contract with possible extension
Job Description:
Roles & Responsibilities:
- Provides support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
Required Skills & Experience:
- Performs analysis and prepares reports on system problem trends and issues.
- Troubleshoot user accounts
- Imaging and refreshing devices
- Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Skills:
Desktop Support, SCCM, Imaging, Refreshing, VPN, Windows 10 & 11
Education:
- High School or equivalent Experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $28
