Customer Service Associate - FIRST SHIFT

U.S. Spice Mills is a premier leader in the spice industry, delivering exceptional quality ingredients that power the products of food manufacturers and ingredient companies across America. As a cornerstone of the food manufacturing sector, we take immense pride in our commitment to quality, precision, and the expertise that goes into every product we produce. Joining our team means becoming part of a legacy built on excellence — where your contributions directly support the success of our valued business partners and the broader food industry. We are a company that invests in our people just as deeply as we invest in our products, offering a dynamic, supportive environment where your professional growth is celebrated. If you are a driven, people-oriented professional looking to grow with an industry leader, this is your opportunity to be part of something truly flavorful.

Job Summary

The Customer Service & Sales Support Associate is responsible for full account ownership, serving as the primary point of contact for customers from initial inquiry through final delivery. This role ensures maximum customer satisfaction by managing communications, contract oversight, order entry, and logistics coordination. Additionally, this position provides critical administrative support to the Director of Sales for strategic initiatives, including customer visits and annual volume reviews.

Essential Functions & Responsibilities

• Account Management & Communication: Act as the dedicated owner for assigned accounts, responding to all inquiries via email and phone in a professional, timely manner.
• Order Entry & Data Integrity: Accurately enter customer orders, transaction details, and contact information into the ERP system.
• Logistics & Fulfillment Coordination: Schedule truck shipments, coordinate with the warehouse team for order picking, and verify that all shipping details match the sales order before finalizing.
• Documentation & Labeling: Generate and verify pallet tags, bills of lading, and packing slips. Ensure Certificates of Analysis (COA) are sent to customers with correct lot information.
• Sales Support: Assist the Director of Sales with preparing for customer visits, conducting annual volume reviews, and executing other sales-related initiatives.
• Inventory & Production Liaison: Coordinate with production to identify manufacturing needs and track inventory levels to determine product availability.
• Problem Resolution: Proactively identify and resolve customer complaints or logistics issues, troubleshooting through internal resources before escalation.

Qualifications & Skills

• 3-5 years of previous Customer Service or Office experience, preferably within a manufacturing facility.
• Strong interpersonal skills with the ability to follow complex written and verbal instructions.
• Proficiency in both English and Spanish is required.
• Strong computer and typing skills; experience with ERP software and inventory management systems is a plus.
• Ability to work effectively in a fast-paced environment with no sensitivity to food products or strong spice aromas.
• Must be highly detail-oriented to ensure accuracy in contracts, labeling, and lot number tracking.

Education & Experience

• Education: High School Diploma or equivalent.
• Language: Must speak English fluently; Bilingual (English/Spanish) is strongly preferred.

Mandatory Safety & Food Safety Equipment (PPE)

None while in the office; only when going into warehouse (on occasion) and PPE will be provided.

Important Details:

• The anticipated compensation for this position ranges from $20 to $24/hr. This is the lowest to highest salary that we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and shift. The successful candidate may be eligible for annual discretionary bonus.
• This is a full-time, onsite position during first shift.
• Benefits:
  • Holiday Pay
  • Paid Time Off
  • Group Medical, Dental, & Vision Insurance
  • Annual Performance Bonus

U.S. Spice Mills, Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive equal consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

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