EDUCATION & CAREER TECHNICIAN NF3 (RFT) EDUCATION CENTER

Clarification from the agency

Open to Public

Under the supervision of the Senior Education Technician, coordinates and performs a wide variety of administrative duties to support education, transition, financial management and career service functions in the Education and Career Program.

Assists in the development of internal policies, procedures and work methods affecting administrative management operations.  Ensures compliance with managers and supervisors by reviewing and revising studies, reports and correspondence for accuracy and format.

Collects, compiles and organizes information and data to meet administrative requirements.  Prepares correspondence and drafts instructions.  Facilitates methods for automating reports and correspondence.  Uses a personal computer to transmit correspondence and creates reports, data bases, spreadsheets, graphics, slide shows and presentations.  Manipulates data to meet presentation and report requirements.

Serves as the expert on proper naval correspondence rules to include:  correct grammar, spelling, capitalization and punctuation.  Receives telephone callers, visitors, complaints and outside contacts and directs them to appropriate contacts when necessary.  Receives and delivers messages to staff members.  Arranges and maintains appointment calendars for staff.  Routes incoming mail to staff and work section.  Establishes suspense dates to collect responses and submits information as required by requests.

May perform support functions such as gathering statistical data, monitoring and reporting on support budgets, assisting in developing financial plans and obligating funds, liquidating travel claims, maintaining stock of office supplies, holding office credit card, making arrangements for special events; collecting and reviewing section timecards for supervisor¿s signature, preparing and conducting briefs, presentations and training sessions; monitoring and distributing personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, position descriptions and individual development plans.

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher level supervisor or proper point of contact for help when problems arise. 

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. 

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

Performs other related duties as required.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor¿s degree in business or a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR three years of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.  Ability to organize and coordinate multiple high visibility projects simultaneously.  Skill to prepare documentation and presentations in proper format in accordance with naval correspondence rules of grammar and punctuation.  Ability to operate a personal computer, and associated peripheral equipment and software.  Knowledge of a variety of support functions such as gathering statistical data, monitoring and reporting on support budgets, assisting in developing financial plans, obligating funds, liquidating travel claims and maintaining stock of office supplies.  Skill to deal with employees at various levels in the organization and to represent the division to customers external to the organization.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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Next steps

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The Federal hiring process is set up to be fair and transparent. Please read the following guidance.