What are the responsibilities and job description for the Office Manager - Document Production (Legal Services) position at U.S. Legal Support?
Job Title: Office Manager – Document Production (Legal Services)
Location: Chicago, IL - On-sight
Employment Type: Full-Time
Office Manager - Document Production – Chicago, IL
Your next career move is here… and no, it’s not folding shirts or dealing with endless lunch rushes.
About U.S. Legal Support
We’re one of the top litigation support companies in the country—which basically means we help law firms and businesses get the important documents they need, fast and accurately. Think of us as the behind-the-scenes team that keeps everything moving.
Now, we’re looking for a hands-on, people-first leader to run our document production crew. If you’ve managed a busy retail floor, call center, or service team and can juggle deadlines, people, and a little bit of chaos without breaking a sweat—you’ll feel right at home here.
What You’ll Do
You’ll be the captain of a team that processes and delivers legal documents to our clients. Your job? Keep the work flowing, the team motivated, and our clients happy. Some days you’ll be leading, some days you’ll be troubleshooting, and some days you’ll be rolling up your sleeves and jumping in to help the team hit deadlines.
Here’s the short version of your day-to-day:
Lead, coach, and support your production staff.
Prioritize daily workflows and assign tasks based on business needs.
Maintain exceptional client service and quick response times.
Monitor performance, productivity, and quality using KPIs and SLAs.
Identify opportunities to improve efficiency and accuracy.
Safeguard sensitive information and ensure compliance with all policies.
What We’re Looking For
You’ll be a great fit if you have:
Leadership experience in fast-paced environments like retail, call centers, or customer service operations.
A proven ability to manage deadlines, team performance, and client expectations.
Strong communication, organization, and problem-solving skills.
Comfort with technology, digital files, and workflow systems.
A proactive, hands-on approach to leadership.
Required Qualifications:
High school diploma or equivalent (college a plus)
4 years of supervisory or office management experience in a high-volume setting, including direct people management
Proven experience managing team performance, quality, and deadlines
Preferred: Experience managing teams using KPIs and SLAs
Why You’ll Love Working Here
At U.S. Legal Support, you’re not just another manager—you’re a valued leader in a collaborative, growth-oriented culture. We offer:
Competitive pay
Health, dental, and vision insurance
401(k) with company match
Paid parental leave
Unlimited PTO (for eligible roles)
Pet insurance and identity protection
Fun company events and team-building activities
