What are the responsibilities and job description for the Sales Administrator position at U.S. Kids Golf?
Summary
The Sales Support Administrator provides administrative, operational, and customer support to the U.S. Kids Golf sales organization. This role is responsible for accurate order processing, timely communication with customers and sales representatives, and maintaining clean and organized sales data. Working closely with sales representatives, customer service, operations, and fulfillment teams, the Sales Support Administrator ensures professional service delivery, efficient sales execution, and high levels of customer satisfaction.
A strong knowledge of the game of golf and a genuine interest in the golf industry are essential, as this role regularly supports golf professionals, retailers, sales representatives, and customers across the golf marketplace.
Key Responsibilities
Sales & Customer Support
- Monitor and respond to inbound emails and phone inquiries from sales representatives, golf facilities, coaches, and consumers.
- Communicate order status, shipping timelines, and product availability clearly and proactively.
- Assist sales representatives with order entry, product questions, and administrative tasks.
Order Processing & Data Management
- Enter and process sales orders with high accuracy in the order management system.
- Validate inventory availability and coordinate shipping expectations with Operations and Fulfillment teams.
- Update and maintain customer, account, and contact information within the CRM system.
- Track open orders, backorders, and follow up on outstanding items to ensure timely resolution.
- Prepare and send order confirmations, follow-up communications, and supporting documentation.
Program Administration
- Support consumer and account-based programs including 6th Club Free, TradeUp, and seasonal promotions.
- Ensure proper documentation, eligibility verification, and fulfillment coordination for program participants.
Issue Resolution & Cross-Functional Coordination
- Resolve order discrepancies or delays by working closely with Customer Service, Operations, and Finance.
- Escalate urgent or complex issues to the appropriate internal teams for action.
- Maintain organized digital records of sales documents, correspondence, and order-related files.
Team Communication & Reporting
- Proactively communicate product updates, order status, and customer needs to the sales team.
- Assist with preparation of reports, spreadsheets, and sales documentation as needed.
- Support ongoing improvement of sales processes and administrative workflows.
Qualifications Education & Experience
- High school diploma required, Associate’s or Bachelor’s degree preferred.
- 1–3 years of experience in sales support, customer service, or administrative operations.
- General understanding and interest in golf.
- Experience in sporting goods, golf industry, or e-commerce environment preferred but not required.
Skills & Competencies
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
- Customer-service mindset with a professional and friendly communication style. Proficiency with Microsoft Office (Outlook, Excel, Word) and familiarity with CRM or order management systems.
- Problem-solving ability with a proactive and solutions-oriented approach.
Work Environment & Physical Requirements
- Office environment.
- Ability to sit for extended periods and operate standard office equipment.
- Occasional lifting of packages or sample boxes up to 20 lbs.
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $19 - $22