Facility Operations Solutions Director

U.S. Facilities, Inc., a leading provider of comprehensive building maintenance and infrastructure services, is in search of an outstanding Facility Operations Solutions Director. If you have significant experience in proposal and bid development, as well as a solid background in facilities management operations, this position is ideal for you.
The Facility Operations Solutions Director is responsible for designing and implementing solutions that optimize facility operations, integrating various systems and technologies to enhance efficiency, sustainability, and overall workplace experience. This role involves direct engagement with internal and external departments, bridging the gap between business needs and technical solutions, while ensuring alignment with overall business goals and outcomes. This role requires a deep understanding of integrated facilities management principles, technology, and project management, as well as strong communication and collaboration skills.

Essential Duties and Responsibilities:

• Solutions Development Process for new and existing IFM business opportunities
• Baseline Development Process
• Pricing and Financial Analysis Process
• Benchmarking Process
• Create engaging IFM solutions to seize new client opportunities, support current client growth, enhance account retention, and meet other business development and customer solution needs, ensuring a profitable return for the organization.
• Perform technical site assessments and create Facilities Management Technical Reports for RFP submissions.
• Prepare detailed price models to support bid pricing strategies and ensure competitive and profitable pricing.
• Analyze historical facility maintenance spending data and generate a “Baseline Spend” document to price new business opportunities.
• Develops best-in-class client value propositions that meet desired needs and outcomes, from planning and development to execution to continuous improvement and optimization.
• Interacts with potential clients to gain a better understanding of their historical facility maintenance, internal, and external spending.
• Analyze and interpret scope documents, lease abstracts, baseline data, and property tables.
• Evaluate market trends and competitor pricing to provide cost-effective solutions.
• Help achieve key client objectives through a thorough understanding of each opportunity, as well as supporting the development of a winning strategy and competitive pricing to ensure margin and risk requirements are met
• Establish and oversee a centralized cost estimating database and a formal internal benchmarking process to enhance cost estimating, ensuring the use of historical data for informed decision-making.
• Evaluates labor, benefits, expenses, equipment and parts, subcontractor costs, capital, and other items to develop a competitive offering.
• Prepare financial summary reporting and estimates for the Executive staff.
• Build proposal documents (bid sheets) to be submitted to prospects.
• Prices contract renewals related to existing business.
• Work closely with transition and operational leaders to guide the successful mobilization of all new business based on the successful quantitative solution.
• Procurement Program Management – The primary contact for ISNetworld and other supply chain-focused groups, leveraging their expertise in identifying, vetting, and classifying suppliers.
• Inventory Management – Ensure, where applicable, that an Inventory Management program is established to maintain appropriate levels, ensure accuracy, reduce excess or obsolete stock, and uphold quality standards.
• Acts as an advisor/problem solver to the Operations team and Executive Leadership team regarding projects, tasks, and operations.
• Develops functional strategies and specific objectives for the sub-function, and creates budgets, policies, and procedures to support the operational infrastructure.
• Subject Matter Expert in Facilities Management Innovation and the potential future effect of Artificial Intelligence in the FM Industry is a plus.

Education:

• Bachelor’s degree (Advanced Degree Preferred) in a business, analysis, or a related quantitative field

Qualifications:

• Minimum 7 to 10 years of proven experience in pricing and quantitative analysis within the facilities management industry
• At least 5 years of functional experience in facilities management
• Having a working knowledge of Continuous Improvement Programs is a plus.
• Experience analyzing a variety of service delivery and contract structures for management fees and profit and loss models
• Proven ability to be self-motivated and work individually as well as part of a team
• Proven ability to supervise staff, such as junior pricing associates and financial analysts
• Must have a strong work ethic and commitment to producing quality work
• Capability to multitask and prioritize work assignments when needed
• Excellent communication skills – ability to present financial summaries to Senior Management and interact with clients.
• Expert-level proficiency in Microsoft Excel (Pivot Tables, Advanced Formulas such as V-lookups, SUMIF, etc.)
• Proficiency in Microsoft Word and Microsoft PowerPoint
• Understanding of win strategy, competitive position in the marketplace, and the strengths and weaknesses of competitors' solutions, as well as the ability to apply this understanding to new business opportunities
• Ability to process large volumes of data quickly
• Ability to master new technology quickly
• Ability to think both strategically and critically
• Strong organization skills and attention to detail
• Mandatory travel is required, including attending site tours, evaluating operations, explaining the baseline process to potential clients, and delivering pricing presentations.
• A willingness and ability to adapt and learn in a fast-paced environment is essential.

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