What are the responsibilities and job description for the Account Manager position at U.S. Engineering?
Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.
ACCOUNT MANAGER
The Account Manager is a vital part of the U.S. Engineering Service team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. The Account Manager is responsible for building and maintaining strong customer relationships, selling and enhancing service agreements, selling and supporting the execution of service repairs and project work, and collaborating closely with team members to deliver value to U.S. Engineering Service customers.
Principal Duties and Accountabilities:
Education:
Experience:
Knowledge, skills, and abilities:
Physical and/or travel demands:
Benefits and Compensation:
This position will be posted until October 1, 2025. To apply, please visit https://www.usengineering.com/careers/job-postings/.
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
ACCOUNT MANAGER
The Account Manager is a vital part of the U.S. Engineering Service team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. The Account Manager is responsible for building and maintaining strong customer relationships, selling and enhancing service agreements, selling and supporting the execution of service repairs and project work, and collaborating closely with team members to deliver value to U.S. Engineering Service customers.
Principal Duties and Accountabilities:
- Overall responsible for account management and customer satisfaction for specified customers.
- Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
- Manages all assigned accounts to achieve sales plan volume and profitability goals.
- Completes surveys and generates proposals for preventative maintenance agreements, repairs, and projects while leveraging technical experts for estimating and identifying the best customer solution.
- Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
- Works with the operations team to ensure project is delivered as proposed.
- Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
- Ensures customer expectations are consistently met or exceeded. Account Managers support the invoice approval process for assigned accounts.
- Successfully execute sales activities to generate revenue and margin in accordance with individually defined sales plan.
Education:
- Bachelor’s Degree in relevant field or equivalent experience preferred.
Experience:
- Minimum of 5 years of relevant experience is required. This could include any of the below, or a combination of:
- Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
- Field experience servicing and/or installing HVAC and/or plumbing systems.
- In-depth knowledge of HVAC and/or plumbing systems.
- Equivalent combination of field and relevant leadership experience will be considered.
Knowledge, skills, and abilities:
- Ability to configure, monitor, and troubleshoot network devices and systems.
- Effective documentation skills for diagrams, inventories, and technical procedures.
- Strong analytical and diagnostic skills for resolving network and connectivity issues.
- Project coordination and vendor management experience.
- Clear and professional communication skills for working with technical and non-technical stakeholders.
- Work independently and manage multiple priorities with minimal supervision.
- Respond to off-hours support needs and scheduled maintenance windows.
- Collaborate effectively with IT team members on shared infrastructure initiatives.
- Adapt to evolving technologies and recommend improvements or upgrades.
Physical and/or travel demands:
- Routine daily driving to customer account sites required.
- Infrequent overnight travel may be required, based on customer account assignments or training.
- Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.
Benefits and Compensation:
- The range for this position has been established at $95,000 to $125,000 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
This position will be posted until October 1, 2025. To apply, please visit https://www.usengineering.com/careers/job-postings/.
Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
Salary : $95,000 - $125,000
