Regional Operations Director - Middletown, CT

Empower your Future at the Nation's Largest Independent Electrical Distributor!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M in inventory, and the power of 2,000 dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

USESI is looking for a motivated and enthusiastic Regional Operations Director to join our team. This position will be located in our Middletown, CT location.

Job Type: Full-time

The Regional Operations Director is responsible for overseeing all operational activities across multiple branch locations within a designated region. This role ensures consistent execution of company standards, policies, procedures, and safety regulations while driving regional performance, profitability, and growth. The position requires a strong balance of strategic leadership and hands-on operational oversight to achieve organizational objectives and maintain a high-performing, compliant, and scalable operating environment.

The Regional Operations Director provides leadership across multiple teams and locations, developing regional strategies, optimizing workflows, and ensuring alignment between field operations and corporate goals. This role plays a critical part in expanding market presence, strengthening client relationships, and ensuring operational excellence across the region.

Duties & Responsibilities:

• Develop and manage regional sales and expense budgets across multiple branch operations to align with corporate financial and growth objectives.
• Monitor financial performance of projects and ensure alignment with forecasts.
• Analyze activities, costs, operations, budgets, and forecasts to measure progress toward objectives.
• Identify and pursue business development and growth opportunities across the region while maintaining and expanding key client relationships.
• Serve as the primary operational leader and escalation point for multiple branches, ensuring consistency, compliance, and accountability across all locations.
• Mentor, train, and develop branch managers and key personnel across the region to strengthen leadership capability and succession planning.
• Monitor regional productivity and workforce performance, identifying trends, inefficiencies, and opportunities for improvement.
• Manage workflows to assist staff in balancing priorities and provide backup support when required.
• Ensure contractual compliance for current and future projects, maintaining a high level of operational standards.
• Review daily reports and take appropriate actions to address discrepancies or inefficiencies.
• Monitor and ensure adherence to operational processes, implementing changes to improve efficiency and outcomes.
• Maintain discretion and professionalism when handling confidential matters.
• Participate in regional hiring decisions, performance evaluations, and disciplinary actions, in collaboration with and subject to approval from senior leadership.
• Perform other duties as assigned by senior leadership to support regional and organizational objectives.

Knowledge, Skills, and Other Abilities:

• Strong financial and budget management skills for developing and monitoring operational budgets.
• Excellent communication skills for collaboration with teams, clients, and senior leadership.
• Strong organizational and multitasking skills to manage multiple projects simultaneously.
• Leadership and mentoring abilities to guide team members toward achieving their goals.
• Analytical and problem-solving skills to evaluate operational performance and implement improvements.
• Discretion and professionalism in handling confidential matters and maintaining operational compliance.
• Strong organizational and prioritization skills across multiple teams and locations.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field strongly preferred.
• Proven experience in operations leadership with responsibility for multiple locations, districts, or a defined geographic region, preferably in the electrical industry.
• Comprehensive knowledge of the electrical industry, with specialization in department specific operations.
• Ability to maintain professionalism in high-pressure environments.
• Strong leadership presence with the ability to influence, align, and motivate teams across multiple locations.

Benefits:

At USESI, we believe that our benefits should make a difference-to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.