What are the responsibilities and job description for the IT Support Technician I position at U.S. District Court, District of Arizona?
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7422147
The IT Support Technician I provides end-user support, technical
assistance, and routine systems maintenance for court unit staff. The
Incumbent installs and configures computer hardware and software,
performs routine to moderately complex troubleshooting, and supports
daily automation operations.
REPRESENTATIVE DUTIES
Provide information, assistance, and customer support to court staff via
the IT helpdesk.\
Troubleshoot routine to moderately complex hardware, software, and
application issues, including those resolved over the phone or requiring
in-person support.\
Assist users with access issues, including web-based applications, word
processing, data entry systems, and other court-supported software.\
Distribute, install, and configure new hardware such as PCs, laptops,
printers, mobile devices, and related peripherals.\
Install, configure, and test new software applications.\
Perform routine troubleshooting, repair, and configuration of hardware
and software.\
Prepare and maintain documentation for local programs, including user
guides, cheat sheets, and forms. Provide end-user training as needed.\
Maintain an up-to-date inventory of computer equipment in accordance
with policies and regulations.\
Provide input and recommendations regarding IT-related projects and
improvements.\
Assist with office and chambers moves including disconnecting,
transporting, and reconnecting equipment.\
Travel to divisional offices and other locations as required to provide
technical support.\
Perform other automation-related duties as assigned.
information, please see: https://www.azjobconnection.gov/jobs/7422147
The IT Support Technician I provides end-user support, technical
assistance, and routine systems maintenance for court unit staff. The
Incumbent installs and configures computer hardware and software,
performs routine to moderately complex troubleshooting, and supports
daily automation operations.
REPRESENTATIVE DUTIES
Provide information, assistance, and customer support to court staff via
the IT helpdesk.\
Troubleshoot routine to moderately complex hardware, software, and
application issues, including those resolved over the phone or requiring
in-person support.\
Assist users with access issues, including web-based applications, word
processing, data entry systems, and other court-supported software.\
Distribute, install, and configure new hardware such as PCs, laptops,
printers, mobile devices, and related peripherals.\
Install, configure, and test new software applications.\
Perform routine troubleshooting, repair, and configuration of hardware
and software.\
Prepare and maintain documentation for local programs, including user
guides, cheat sheets, and forms. Provide end-user training as needed.\
Maintain an up-to-date inventory of computer equipment in accordance
with policies and regulations.\
Provide input and recommendations regarding IT-related projects and
improvements.\
Assist with office and chambers moves including disconnecting,
transporting, and reconnecting equipment.\
Travel to divisional offices and other locations as required to provide
technical support.\
Perform other automation-related duties as assigned.