What are the responsibilities and job description for the Patient Access Coordinator 1 position at U. S. Digestive Health?
Summary/Objective
The Patient Access Coordinator I is responsible for providing front desk support by greeting patients, managing check-in/check-out procedures, and entering information into the EMR. The Patient Access Coordinator I also handles payments, acts as a patient advocate and company representative while consistently demonstrating flexibility, cooperation, and support for the office staff.
Essential Functions
- Greeting patients at Check In and Check Out, enters demographic information and scan information into EMR
- Obtains patient copays and other payments to post as needed
- Maintaining efficiently and accurately the multi-communications made in the office
- Assumes the role of patient advocate and company representative
- Making every effort to remain a flexible, cooperative, and supportive member of the office staff
Competencies
- Medical Terminology
- EMR experience
- Strong organizational and communication skills
- Customer service oriented
Supervisory Responsibility
None
Work Environment
This job operates in a professional medical office environment, utilizing standard office equipment.
Physical Demands
The physical demands include frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required. Full range of body motion, including manual and finger dexterity and eye-hand coordination. Normal color perception and corrected visual activity. Manual dexterity to operate keyboard, calculator, and photocopier. Involvement with coworkers, management, physicians, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel.
Position Type/Expected Hours of Work
This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.
Travel
None
Work Authorization/Security Clearance
Must be authorized to work in the US for any employer
AAP/EEO Statement
US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.
Requirements:High School Diploma or GED Equivalent
Minimum of 2-3 years of experience in a medical or office setting.
Experience with EMR systems is preferred.