What are the responsibilities and job description for the Front Desk Team Lead - NonExempt position at U.S. Dermatology Partners?
SECTION 1: Job Summary (Summary of the basic functions of the position)
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in
and checking-out patients in the Front Office by performing the following duties personally or through
subordinates.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in
and checking-out patients in the Front Office by performing the following duties personally or through
subordinates.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Performs, assists and oversees subordinates in performing check-in and checkout duties.
- Check-In Duties:
- Directs patients, salespeople, and visitors.
- Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
- Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).
- Confirms patients' insurance eligibility with patient, copying all pertinent information.
- Enters appropriate data into computer, retrieves data, types correspondence and reports.
- Generates encounter form and superbill.
- Compiles all information for visit, including referral information, and distributes to clinical staff.
- Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
- Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
- Check-Out Duties:
- Prepares medical charts, encounter forms, and superbills for next day’s clinics.
- Greets patient at checkout window, answers questions, and provides assistance as necessary.
- Retrieves superbills, verifies demographic and insurance information.
- Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.
- Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.
- Schedules return appointments and provides patient with appointment card.
- Balances charges and payments for each physician with superbills and monies.
- Closes credit card machine.
- Submits balanced report, superbills and monies to supervisor to prepare deposit.
- Adjusts errors and resolves complaints.
- Recommends establishment or revision of policies, recommends standards of performance.
- Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization