Supervisory Medical Support Assistant

Summary

The Marion - IL VAMC is accepting applications for an Supervisory Medical Support Assistant position (Nursing Operations Department) with the VA - located at the Marion - IL VA Medical Center. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• You MUST meet the education described below to meet the BASIC qualifications for this position: Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Supervisor Medical Support Assistant - GS-8 (a) Experience
• One year of experience equivalent to the GS-7grade level
• In order to be considered at the GS-8grade level - you must fully meet (experience must be documented in your resume or separate KSA responses) GS-8 KSAs: (a) Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and 13 empowering the team to collaborate and resolve problems within a complex systems environment
• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• (c) Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• (d) Ability to provide briefings - orientations - staff development - and training in a patient support setting
• (e) Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Preferred Experience: 2 years Supervisory Experience and 1 year clinical administrative experience Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements: The work is sedentary
• Typically - the Supervisor MSA sits comfortably to do the work
• However - there may be some walking - standing - bending - carrying of light items - etc
• No special physical demands are required to perform the work.
  
  

Duties

• Total Rewards of a Allied Health Professional The incumbent serves as a Supervisor Medical Support Assistant (MSA) plans and directs programs at medical centers and/or satellite outpatient clinics
• They have full responsibility for supervising at least one subordinate MSA team leader - supervisor - or equivalent administrative patient support staff in a VA medical inpatient - outpatient - or interdisciplinary setting
• Assignments at this level include but are not limited to evaluating the work of subordinate staff
• resolving complex problems to ensure patient services are met
• evaluating new products - equipment - and systems to make recommendations for improved operations
• identifying educational or training needs
• making final decisions on hiring selections
• evaluating performance and taking disciplinary action when necessary
• The employee has administrative and professional responsibility for planning and directing the subordinate lead - supervisor - and MSA's activities
• Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
• Work Schedule: M-F 0730-1600 Telework: Authorized - on a AdHoc basis only Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized