Supervisory Medical Support Assistant

Summary

The Alaska VA Healthcare System is looking to fill a Supervisory Medical Support Assistant (SMSA) position in Anchorage - AK.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - part II - chapter 3 - section A - paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Candidates must demonstrate the KSAs below: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and 13 empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• References: VA Handbook 5005/117 - Medical Support Assistant Qualification Standard - GS-679
• Published August 1 - 2019 The full performance level of this vacancy is GS 8
• Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however - there are no physical requirements for the 0679 Medical Support Assistant occupation.
  
  

Duties

• Supervisory Medical Support Assistants (SMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans
• Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely - accurate - accessible health care
• VA is committed to cultivating a dedicated workforce of highly skilled employees who understand - believe in and take pride in VA's mission
• SMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need
• The SMSA has the ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.The duties of this position include but are not limited to the following: Plans - organizes - administers - and directs how the support services work will be accomplished for the organizations served
• Planning - coordinating - analyzing - and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services
• Assigning work of subordinate staff which requires developing performance standards
• Resolving complex issues to ensure that patient services are met
• Evaluating new products - equipment and systems in order to make recommendations for improved operations
• Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills
• Carries out a full range of administrative and supervisory duties - to include assignment of work - performance evaluations - selection of staff and recommendations for awards and advancements
• Organizes work - sets priorities and delegates tasks and responsibilities in order to meet deadlines
• Manages staffing requirements - manages priorities and coordinates work in order to complete duties in an accurate and timely manner
• Provides briefings - orientations - staff development and training
• Develops and formalizes performance evaluations for those under the direct supervision of this position
• Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations
• Provides advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs
• Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: PD000000 Permanent Change of Station (PCS): Not authorized