Security Assistant (Police Dispatcher)

Summary

This position serves as the Security Assistant for Police Service at Robley Rex Louisville VA Medical Center within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 04/13/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Knowledge general administrative and/or clerical skills. Practical knowledge of specific security or law enforcement objectives - programs - methods - and procedures - and skills in carrying out support tasks related to law enforcement and security administration. Practical knowledge of the mission and objectives of Police Services - physical security systems - and procedures to support operations and the work of other staff. Knowledge of VA and VHA policies and procedures related to security procedures. Knowledge to execute administrative tasks that support police security related responsibilities. Knowledge to monitor and respond to physical alarm systems and security cameras to include troubleshooting basic equipment problems to dispatching Officers in response to potentially more significant issues. Broad working knowledge of how the various alarm systems operate and interconnect with the overall VAMC physical security monitoring system to identify and resolve security risks. Extensive knowledge of VA and facility physical security standard operating procedures and practices to monitor the different alarms - determine possible causes of the alarm and initiate a response from a range of options.. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years above high school in any field. This education must have been obtained in an accredited business - secretarial or technical school - junior college - college or university. One year of full-time academic study is defined as 30 semester hours - 45 quarter hours - or the equivalent in a college or university - or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business - secretarial - or technical school. (Transcript Required). OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond four (4) years above high school. Only education in excess of the first 60 semester hours (i.e. - beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Transcript Required). For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major Duties: Physical Security Support: monitors and responds to alarms
• traces access patterns - programming - assigns or removes user permissions - and remotely opens and secures doors during routine and emergency operations
• determines when to dispatch law enforcement or other personnel to investigate
• maintains radio/alarm activity records/logs to include dates - times - and results of communications and activities
• prepares completed reports
• issues and retrieves government issued keys and/or identification cards
• and maintains accountability of Police Officer badges issued and all associated logs
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police - fire - medical or other emergency services
• maintains contact with law enforcement units
• monitors and directs responses to security and life safety communications - radio dispatches - telephone calls - and other emergency communication circuits
• coordinates with various federal - state and local law enforcement officials for coordination of emergency situations
• and operates a variety of communications equipment - telephones and computer systems to support both routine and emergency operations
• Operations Support: performs system checks on a variety of equipment used in the dispatch center
• troubleshoots systems when problems arise and resolves issues whenever possible
• conducts equipment inventories and completes records and other logs
• enters - updates and retrieves information from a variety of computer systems/databases
• uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations
• enters or updates regional and national records
• compiles and prepares reports related to events occurring in the operation of the police control center
• completes vehicle registration tasks and issues decals and permits
• Performs other related duties as assigned
• Work Schedule: Full-Time - Varies depending on the needs of the Service - and may include rotating days - nights - weekends and holidays Virtual: This is not a virtual position Position Description/PD#: Security Assistant (Police Dispatcher)/PD99858S Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized