Secretary

Summary

This position is in the Associate Director - Patient Care Services (ADPCS) Office - Department of Veterans Affairs Medical Center - Erie - Pennsylvania - which is a level 3 complexity facility providing a full range of patient care services to Veterans to include 24/7 inpatient care. This office operates in a multifaceted workplace environment - overseeing the Urgent Care Center - Connected Care - Respiratory Therapy - Community Living Center - Acute Care - Home and Community-Based Care - Chaplain Services.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 06/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-07 - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: would typically include - but are not limited to: Administrative concepts - principles and practices such as preparing memorandums - reports - spreadsheets and other documents and forms of correspondence; Skill in operating a personal computer. -using databases - word processing - spreadsheets - and other applications (i.e. Microsoft Word - PowerPoint - Excel - Access - Outlook - Publishing - etc.) Screens calls and visitors as necessary and independently handles any matters - including concerns and requests. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major Duties: Independently manages ADPCS's daily activity calendar - makes decisions - and acts on behalf of the ADPCS in many situations such as making commitments for events based on the schedule - finding alternative representation for the ADPCS at the events when unable to attend - ensuring no conflicts of commitments occur
• Oversees the daily administrative support operations of the Associate Director - Patient Care Services Office - designing and implementing new office processes based on ADPCS needs
• Maintains oversight of publication for policy and standard operating procedures aligned under Associate Director - Patient Care Services Office purview - ensuring accurate formatting - and timely renewal
• Independently crafts documents for signature with minimal review - to include responses to inquiries and administrative problems brought to the ADPCS Office by internal staff as well as VISN - external VHA - local health care entities - Commonwealth or Congressional officials - and Veterans as needed
• Provides administrative support to administrative services as well as Executive Leadership Team as needed - ensuring appropriate correspondence - communication and actions are shared and concurred upon timely and appropriately
• Provides readily obtainable information to the Associate Director - Patient Care Services to aide in discussions - personally handles many requests for information and resolves or assists in resolving a variety of complaints brought forth by patients - families or congressional liaisons while maintaining strict confidentiality
• Develops and maintains effective relationships with others
• may include effectively dealing with individuals who are difficult and even hostile
• Incumbent must deal with patients - and personnel from all disciplines in problem solving and making decisions on a day-to-day basis
• Contacts require tact - diplomacy - and compassion
• The incumbent must respond knowledgeably to a wide variety of questions and concerns related to sensitive and complex program areas including disciplinary actions and peer reviews
• Serves as Talent Management System Coordinator - tracks and ensures staff training requirements are met
• Maintains expertise with databases for ECAR - Menu Requests and Reviews - PIV Cards - HRSMART - Work Orders - entering all requests timely and accurately to maintain smooth service operations and support staff with operational needs
• Work Schedule: Monday - Friday 7:30 am - 4:00 pm
• Compressed/Flexible: Not Authorized
• Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Secretary/PD06622-0 Relocation/Recruitment Incentives: Not Authorized.