What are the responsibilities and job description for the Program Support Assistant position at U.S. Department of Veterans Affairs?
Summary
The position is located within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) at the Birmingham Veterans Affair Health Care System (BVAHCS). The incumbent serves as a Program Support Assistant (PSA) with the HBPC program in supporting programs in Birmingham - Alabama - and the surrounding areas of Jasper - Guntersville - Childersburg - and Huntsville Community Based Outpatient Clinics satellite teams.
Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: providing comprehensive administrative support to a clinical or program-focused healthcare team; utilizing electronic health record systems or specialized databases to manage patient data - schedule clinic/telehealth appointments - and track programmatic registries; auditing data to identify and resolve transmission or data entry errors; and independently managing office logistics - supplies - and program tracking. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work assignments. At times - there may be some walking - standing - bending - carrying of light items - e.g. - papers - books - files - etc. No special physical demands are required to perform the work. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
The position is located within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) at the Birmingham Veterans Affair Health Care System (BVAHCS). The incumbent serves as a Program Support Assistant (PSA) with the HBPC program in supporting programs in Birmingham - Alabama - and the surrounding areas of Jasper - Guntersville - Childersburg - and Huntsville Community Based Outpatient Clinics satellite teams.
Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: providing comprehensive administrative support to a clinical or program-focused healthcare team; utilizing electronic health record systems or specialized databases to manage patient data - schedule clinic/telehealth appointments - and track programmatic registries; auditing data to identify and resolve transmission or data entry errors; and independently managing office logistics - supplies - and program tracking. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work assignments. At times - there may be some walking - standing - bending - carrying of light items - e.g. - papers - books - files - etc. No special physical demands are required to perform the work. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
- The Program Support Assistant (PSA) serves within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) to support programs in Birmingham - Alabama - and the surrounding areas of Jasper - Guntersville - Childersburg - and Huntsville Community Based Outpatient Clinics satellite teams
- Major duties include - but are not limited to: Performs routine administrative and miscellaneous clerical work
- Resolves problems associated with the administrative - clerical - and clinical work of the office
- Performs work involving the collection - compilation - and/or tracking of data and statistical information
- Assists in planning - review - and reporting of data/statistical results of studies
- Establishes protocols for incoming data - organizes computerized data sets and retrieves computerized data
- Reviews documents - reports - and/or applications for omissions and inconsistencies
- Completes special research projects in support of the policy development and/or technical activities of the program
- Assembles and summarizes data - background information - and other materials from publications and other sources
- Recognizes the need for - and coordinates - the work of the office with the work of other offices
- Demonstrates knowledge of timekeeping package - Microsoft Word/Outlook/Excel - and other computer programs
- Operates and performs routine maintenance on facsimile and copy machines as well as personal computers and printers
- Retrieves information to assist field staff with information needs by phone
- Adheres to patient privacy regulations and release of information procedures
- Demonstrates knowledge of spelling - grammar - and composition and the ability to determine and follow required formats for correspondence and reports
- Completes and certifies timecards
- Performs other duties as assigned by management
- Work Schedule: Monday - Friday
- 7:30 am - 4:00 pm
- Full-time
- Work schedule subject to change based on agency needs
- Telework: Not Available Virtual: This is not a virtual position
- Position Description/PD#: Program Support Assistant/110720 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Permanent Change of Station (PCS): Not Authorized
Salary : $50,969 - $66,261