Program Support Assistant

Summary

This position is in Pharmacy Service at the West Texas VA Health Care System (WTVAHCS) - Big Spring - Texas - with administrative pharmacy support responsibilities extending to affiliated Community Based Outpatient Clinics (CBOCs). The PSA performs a wide range of administrative and clerical duties in support of Pharmacy Service operations across all aspects of pharmacy operations.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 07/21/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Broad working knowledge of Pharmacy Service procedures - practices - and administrative guidelines applicable across multiple sites; knowledge of handbooks and directives - HR procedures - accreditation standards (TJC - OIG - ASHP - DEA) - timekeeping rules - procurement procedures - and records management requirements; understand the mission - policies - and program goals of the Medical Center and Pharmacy Service and must be able to apply this knowledge to carry out varied administrative duties within established frameworks; ability to apply standard procedures consistently across locations with differing operational characteristics - referring situations outside established guidance to the supervisor; and knowledge of Microsoft Office applications - VistA - CPRS - GovTA/VATAS - TMS - and IFCAP is required. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include: Performs work related to the practical and technical aspects of office administration including personnel administration - trainee program support - timekeeping - data processing - project tracking - and file management across WTVAHCS and affiliated CBOCs
• Serves as a recognized resource within Pharmacy Service for administrative procedures and requirements
• Responsible for assisting with medication recall notification through the production and distribution of patient level notifications letters and tracking completion within required timeframes
• Receives - schedules - refers - and contacts members of staff - facility - and persons outside facility ranging from other government agencies to the general public
• Supports the pharmacy in the maintenance documentation of compliance with pharmacy accreditation standards across all sites
• Serves as recorder for pharmacy committee meetings
• In conjunction with Pharmacy management develops and maintains internal policies - standard operating procedures (SOPs) - Medical Center Memoranda - and clinical protocols affecting Pharmacy Service across all sites
• Performs electronic file maintenance including updating and maintaining computer files and inventory - making backup copies - establishing and maintaining a uniform archive library system - and updating and maintaining all manuals - reference books - operating handbooks - and guidelines across all locations
• Collects - compiles - and reports pharmacy workload data for all WTVAHCS Pharmacy sites on a monthly basis using VA data management systems
• Assists the Chief of Pharmacy and pharmacy administrative officer with compiling data for the annual budget forecast across all Pharmacy Service sites - drawing on past expenditure records and workload information provided by leadership
• Perform procurement functions including submitting supply - furniture and equipment requests and following up on outstanding orders across all locations
• Serves as the primary timekeeper for Pharmacy Service - maintaining time and attendance records for all permanent and temporary pharmacy employees with varied schedules - tours of duty - and on-call arrangements
• Serves as PIV sponsor for Medical Center employees and pharmacy trainees - completing required documentation and coordinating fingerprinting and physical access with Police Service
• Coordinates Pharmacy Service's annual mandatory education tracking across all sites using the TMS application - monitoring staff compliance with mandatory training requirements and alerting management of deficiencies
• Maintains the Chief of Pharmacy's calendar - schedules appointments - arranges meeting space - and notifies participants of meeting details
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD013100 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized