Program Support Assistant

Summary

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families - caregivers - and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 05/04/2026. You may qualify based on your experience and/or education as described below: GS-6 SPECIALIZED EXPERIENCE: You possess (1) one full year of specialized experience equivalent to the GS-5 level that has equipped you with the particular knowledge - skills and abilities (KSA's) to perform successfully the duties of the position - and that is typically in or related to the position to be filled. Specialized experience includes but is not limited to: Working knowledge of patient and employee confidentiality practices in accordance with the Privacy Act and HIPM. Knowledge of Division functions sufficient to route inquiries - prioritize tasks - and support multiple teams or units. The ability to schedule and support meetings - manage routine office correspondence - and maintain filing systems. Competence using Microsoft Office (Word - Excel - Outlook). Knowledge of grammar - spelling - capitalization - punctuation - medical terminology and clerical procedures to accurately type and proofread written materials. Familiarity with standard time and leave procedures (including shift differential - holidays - and compressed tours) for employees - and the ability to input or verify basic timekeeping data. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• This position is located at the Clement J
• Zablocki VA Medical Center - Milwaukee - Wisconsin in the Geriatrics and Extended Care (GEC) Division
• Incumbent will be assigned to work in Home-Based Primary Care (HBPC) but could be asked to perform duties for the Division as needed
• DUTIES: Actively participates in the management of the HBPC service and GEC by performing more complex duties and responsibilities
• Resolves problems associated with administrative and clerical work of the Division
• Triages and routes incoming calls - secure messages - and administrative inquiries
• escalates clinical concerns per HBPC protocols
• Reviews and tracks consults daily
• monitors admissions/discharges and informs clinicians by service/encampment area to support timely care
• Assists providers with Video Visit Connect (VVC) setup and non-clinical Veteran communication workflows
• Prepares agendas/materials for interdisciplinary care team meetings
• Supports Joint Commission readiness and documentation
• drafts and finalizes routine correspondence and forms
• documents - complaints and resolutions
• Provides surge/backup support to other GEC departments to ensure continuity of operations across the Division (e.g. - scheduling coordination - data pulls - report preparation - meeting logistics)
• Builds and maintains operational dashboards and visuals (charts - tables) to communicate findings Coordinates Division projects - timelines - stakeholder tasks - agendas - documentation - and follow up on action items
• Prepares recurring Excel - PowerPoint - and SharePoint reports
• Drafts summaries and presentations for leadership
• manages HBPC electronic fax system (permissions - quality checks) and supports Division communications materials (printing - scanning - Medical Media requests)
• Performs ADPAC duties (folder permissions - access requests - onboarding support) for HBPC and - as assigned - provides support to GEC units to meet operational needs
• Coordinates government vehicle availability
• maintains mileage logs - cost accounting - and service scheduling to support HBPC field operations
• The PSA serves as timekeeper for the HBPC T&L (primary) - validating leave - overtime - tour changes - and resolving discrepancies in VATAS
• Holds and manages a Government Purchase Card (GPC) to execute authorized micro purchases for the unit or Division
• Maintains accurate purchase records - including itemized receipts - purchase logs - justifications - and approval documentation
• Reconciles monthly purchase card statements in a timely and accurate manner
• Resolves discrepancies with vendors or fiscal staff
• Work Schedule: Monday - Friday: 7:30am - 4:00pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD25296A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized