Program Support Assistant

Summary

The Program Support Assistant (PSA) serves the Social Work Service at Northern Arizona VA Health Care System (NAVAHCS) in Prescott - Arizona. The PSA performs general program support work such as the collection - compilation - research - and/or tracking of data and program information. Performs training support duties for computer related issues which includes a variety of administrative functions necessary to the smooth management of an office.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Administrative and clerical work of an office - Utilizing word processing - spreadsheets - database - and software to manage information; Manages supplies and equipment by interfacing with supply - Maintaining time and attendance records - Performing data collection and preparing reports; and Receiving calls and visitors and directing them appropriately. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection
• This improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actions
• Applicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on duty
• What Applicants Can Expect Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration
• Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager
• Streamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offer
• Clear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructions
• After meeting pre-employment requirements - candidates will receive a final job offer and start date
• Onboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA service
• If selected - applicants should be prepared to come onboard within 30 days of the announcement closing
• Major duties may include but are not limited to: Performs work involving the collection - compilation - and/or tracking of data and statistical information in support of an organization's operation
• In charge of scheduling and environment of care issues
• Provides orientation guidelines to other Program Support Assistant (PSA) and helps ensure the successful operation of the SWSL processes
• Assists the assigned Social Work Chief or Supervisor in tracking data that ensures the optimum performance of the assigned SWSL Program(s) - for example - Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH) - Patient Align Care Team PACT Social Workers
• For example - from databases tracking access to care - staff workload and productivity - and internal reports
• Maintains current knowledge of facility resources - services - and SWSL processes/policies to oversee day-to-day operations - extract and track data
• Supports program compliance to Commission on Accreditation of Rehabilitation Facilities (CARF) - Joint Commission standards - and federal regulations in relation to environment of care and adhering to program standards
• Maintains knowledge of various reporting programs - e.g. - SAIL - VSSC - that support the SWSL program
• Assists clinicians and/or Veterans with issues related to use of CVT and or VVC
• Able to schedule for group rooms usage
• and may be asked to schedule meetings and other events
• Performs general administrative duties in support of the various functions of the assigned SWSL programs - such as Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH)
• Provides for the budgeting and financial management for SW
• This includes budget formulation - justification - execution - and disbursement of funds to Veterans
• Maintains timekeeping for all employees attached to the assigned MH Programs
• May be asked to provide back-up to other PSA's
• Files the required paperwork associated with timekeeping to the Payroll Department
• Performs other duties as assigned
• Work Schedule: Monday - Friday - 7:00 a.m
• - 3:30 p.m
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD145160 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):